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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Fair, hard working,friendly,knowledgeable and a pleasure

Fair, hard working,friendly,knowledgeable and a pleasure to work with. Will contact when we look for our next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the feedback. We appreciate you.

Great service department, the reason I have bought cars

Great service department, the reason I have bought cars from this dealership. Good job! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you!

Amazing

Very good experience, negotiable, easy to work the deal, overall super pleasant buying experience! Robert is a go guy, who worked to get my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the five stars!

Edger is the go to guy, if you are looking for a new

Edger is the go to guy, if you are looking for a new auto! He is attentive, personable and very knowledgeable. He will get the job done for you, so be sure to ask for him!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Excellent Buying Experience

We decided to look here for a car and we were very pleased, with the service that we received beginning from Dakota! who waited outside patiently while we looked at a few cars and did not try to rush us . He introduced himself as we walked up to him my husband told him what type of car we were looking at. and He said OK let's go get the keys it only took a few minutes for him to get the licenses copied, and the keys , and the car ready ! we did buy the car we really liked it, The whole process with Dakota was just wonderful he is such a great person very delightful . he was friendly and helpful and has a great sense of humor, When I took the car back there today , as we had already discussed before leaving with it yesterday and Dakota had the service department check out a few things on the car and take care of it for us. So the car would be just what we needed and everything was safe and running great for us, Antwan in service was was very helpful , and knowledgeable. He made sure to take care of what we needed and than some. Marcin in finance deserves praise too, he was great and didn't try to force extras on us , he took his time going through the paperwork and he made the whole process go quickly. He has a great sense of humor. We highly recommend this dealer they really care about the customers being happy, they even offer free Starbucks coffee, Bottled Water and snacks. It must be nice to work at such a nice place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you sharing your experience with our team members. Congratulations on your new vehicle.

We decided to look here for a car and we were very

We decided to look here for a car and we were very pleased, with the service that we received beginning from Dakota! who waited outside patiently while we looked at a few cars and did not try to rush us . He introduced himself as we walked up to him my husband told him what type of car we were looking at. and He said OK let's go get the keys it only took a few minutes for him to get the licenses copied, and the keys , and the car ready ! we did buy the car we really liked it, The whole process with Dakota was just wonderful he is such a great person very delightful . he was friendly and helpful and has a great sense of humor, When I took the car back there today , as we had already discussed before leaving with it yesterday and Dakota had the service department check out a few things on the car and take care of it for us. So the car would be just what we needed and everything was safe and running great for us, Antwan in service was was very helpful , and knowledgeable. He made sure to take care of what we needed and than some. Marcin in finance deserves praise too, he was great and didn't try to force extras on us , he took his time going through the paperwork and he made the whole process go quickly. He has a great sense of humor. We highly recommend this dealer they really care about the customers being happy, they even offer free Starbucks coffee, Bottled Water and snacks. It must be nice to work at such a nice place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your experience.

Edgar has been one of the most honest & straightforward

Edgar has been one of the most honest & straightforward car salesman I have encountered in quite some time. Very down to earth & willing to work with anyone. Edgar has your back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars.

Great Experience

Awesome group of people. Loved working with them. By far the best experience buying a car. I would recommend them anytime. I felt like i was dealing with a great friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you

A. Hicks is the man . He’s very good at what he do and he

A. Hicks is the man . He’s very good at what he do and he always look for the best for you all the time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks!

I originally went in early to service my current vehicle,

I originally went in early to service my current vehicle, though I was also in the market for an SUV/crossover. While wandering the showroom floor, Joel struck up a conversation, listened to what was important to me when it came to function, finance, and process - and he helped find a QX60 that had everything I wanted and needed. When it finally came time to talk numbers, Joel worked with Pat to quickly get to a place that I thought was fair, and they made the process as seamless, transparent, and painless as I think new car buying can be. Marcin worked with me in the finance office, which to me is usually the most painful part, but we got through everything quickly and I left feeling good about what we landed on. Overall 10/10 experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. Congratulations on your new vehicle.