Reviews
Joel Gappa is the best!
Joel Gappa is the best! I have purchased 3 vehicles from him now, and I will continue to work with him in the future. Joel goes above and beyond, very knowledgeable, a pleasure to talk to, very professional, and was very helpful to get me the perfect deal. Joel even answered my emails after hours when it was not necessary, just a testament to his dedication and excellent customer service. I highly recommend Joel Gappa and Infiniti of Hoffman Estates.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with our team members and congratulations on your new vehicle.
I’m very happy I chose Infiniti of Hoffman Estates for my
I’m very happy I chose Infiniti of Hoffman Estates for my new car purchase. I couldn’t be more satisfied with the entire process. My salesman Anthony was very friendly and I never felt pressured throughout negotiations. He was also very knowledgeable about the vehicle. The finance manager Marcin was also very friendly and extremely helpful. I would highly recommend them to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love when we can satisfy our customers when they buy from INFINITI of Hoffman Estates. Congratulations on your new purchase.
Great experience with honest car dealership
Great car buying experience with Romino. I was purchasing a used vehicle and really appreciated there thoroughness and honesty up front. Romino took the time to make a video and point out anything that I might notice ahead of time and Stan was great as well. The purchase experience was quick and painless which isn't always the case. Thank you to Romino and Infinity of Hoffman Estates!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! Welcome to the Zeigler family of dealerships.
Love working with Joel.
Love working with Joel. Always the best!!! Goes above and beyond! Joel Gappa is beyond knowledgeable as well!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
Clean, friendly, fair prices, no hassle.
Clean, friendly, fair prices, no hassle. Good selection of vehicles, knowledgeable sales. Offer above and beyond service and convenience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you sharing. Thank you
Edgar provided excellent personal service!
Edgar provided excellent personal service!! I had a lovely experience!! I would definitely come here again for any of my future purchases!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations and thank you!
Update: I left my CDs in my old SUV. I told Edgar and he immediately overnighted them to me….. Edgar’s customer service is outstanding!! Thanks ZEIGLER INFINITI for hiring the best!!
Trade In
We visited this dealership on a couple occasions and each time, the team was incredibly friendly, not pushy and answered al our questions with ease. They followed up with us and made us feel once again, not pushed, but informed. While we encountered an issue with paperwork and finalization of the buying process, they made it right and for that and how they treated us all the way through, I will recommend them to all my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the opportunity to earn your business.
Very smooth transaction, no fuss.
Very smooth transaction, no fuss. Edgar is very good with his job. The bargain, the car no hidden facts.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
Alec was very helpful, knowledgeable and never pushed us
Alec was very helpful, knowledgeable and never pushed us for the sale. Great experience like always at this dealership. Extremely professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations and thank you!
Great sales people and support staff
We had an absolutely great experience at Infiniti of Hoffman Estates. We were shopping for a used car we found online. From the courteous opening of the door, to the sales person experience (Romino Mecaj), test, drive, and negotiating process, everyone was courteous, knowledgeable, and made the experience a pleasant one, which is not always true when car shopping. Everyone we came into contact with was extremely professional and kind. It made the experience a very positive one. Thank you all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the feedback on your experience and welcome to the Zeigler family!