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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Joel Gappa is the best!

Joel Gappa is the best! I have purchased 3 vehicles from him now, and I will continue to work with him in the future. Joel goes above and beyond, very knowledgeable, a pleasure to talk to, very professional, and was very helpful to get me the perfect deal. Joel even answered my emails after hours when it was not necessary, just a testament to his dedication and excellent customer service. I highly recommend Joel Gappa and Infiniti of Hoffman Estates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for sharing your experience with our team members and congratulations on your new vehicle.

I’m very happy I chose Infiniti of Hoffman Estates for my

I’m very happy I chose Infiniti of Hoffman Estates for my new car purchase. I couldn’t be more satisfied with the entire process. My salesman Anthony was very friendly and I never felt pressured throughout negotiations. He was also very knowledgeable about the vehicle. The finance manager Marcin was also very friendly and extremely helpful. I would highly recommend them to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We love when we can satisfy our customers when they buy from INFINITI of Hoffman Estates. Congratulations on your new purchase.

Great experience with honest car dealership

Great car buying experience with Romino. I was purchasing a used vehicle and really appreciated there thoroughness and honesty up front. Romino took the time to make a video and point out anything that I might notice ahead of time and Stan was great as well. The purchase experience was quick and painless which isn't always the case. Thank you to Romino and Infinity of Hoffman Estates!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you! Welcome to the Zeigler family of dealerships.

Love working with Joel.

Love working with Joel. Always the best!!! Goes above and beyond! Joel Gappa is beyond knowledgeable as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

Clean, friendly, fair prices, no hassle.

Clean, friendly, fair prices, no hassle. Good selection of vehicles, knowledgeable sales. Offer above and beyond service and convenience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate you sharing. Thank you

Edgar provided excellent personal service!

Edgar provided excellent personal service!! I had a lovely experience!! I would definitely come here again for any of my future purchases!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Congratulations and thank you!

Consumer response

Update: I left my CDs in my old SUV. I told Edgar and he immediately overnighted them to me….. Edgar’s customer service is outstanding!! Thanks ZEIGLER INFINITI for hiring the best!!

Trade In

We visited this dealership on a couple occasions and each time, the team was incredibly friendly, not pushy and answered al our questions with ease. They followed up with us and made us feel once again, not pushed, but informed. While we encountered an issue with paperwork and finalization of the buying process, they made it right and for that and how they treated us all the way through, I will recommend them to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the opportunity to earn your business.

Very smooth transaction, no fuss.

Very smooth transaction, no fuss. Edgar is very good with his job. The bargain, the car no hidden facts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

Alec was very helpful, knowledgeable and never pushed us

Alec was very helpful, knowledgeable and never pushed us for the sale. Great experience like always at this dealership. Extremely professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations and thank you!

Great sales people and support staff

We had an absolutely great experience at Infiniti of Hoffman Estates. We were shopping for a used car we found online. From the courteous opening of the door, to the sales person experience (Romino Mecaj), test, drive, and negotiating process, everyone was courteous, knowledgeable, and made the experience a pleasant one, which is not always true when car shopping. Everyone we came into contact with was extremely professional and kind. It made the experience a very positive one. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We appreciate the feedback on your experience and welcome to the Zeigler family!