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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Always enjoy talking to warm and professional people and

Always enjoy talking to warm and professional people and Sebastian is one of them Thanks an d well done !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

Edgar was so easy to work with, great help finding the

Edgar was so easy to work with, great help finding the right car and super knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle. Thank you for the five stars.

Upon walking up to the lot, was greeted by Edgar, who

Upon walking up to the lot, was greeted by Edgar, who listened to what I was looking for and helped me pick out an suv to surprise my sister with, couldn't of made a better deal anywhere else, he got me a great deal! He is the quintessential salesman and really sets the bar and goes that extra mile! Looking forward to doing future business with him!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on finding the perfect gift! Thank you for the five stars!

So disappointed in yet another visit.

So disappointed in yet another visit. Won't be going back after this visit for sevice.cant even begin to explain this time driver got lost yet again after giving turn by turn directions 3rd time now I have been stranded twice now as weather gets colder but telling me nothing is wrong. Last time I had to take a video and then the transmission had to be replaced but was told on numerous occasions nothings wrong based on our CODES. Same thing this time our code don't show anything even though I've been stranded twice. Then today after the driver figured out where we were he left me with a tank literally below empty the gauge didn't even register. I had to chase him down tell him to follow me to a station so I didn't get stranded again. Then I specifically told the service guy that my oil change was due as well showing him my winder sticker but they didn't do that either. So days and nothing was done but left me with a bone dry tank and more miles on my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are sorry we were not able to identify or recreate the issues you were having with your vehicle. We hope you are able to resolve your concerns.

Nice guy!

Nice guy! Love his attitude and his work ethics! He’s real and honest and will work it out with you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Words can’t even explain my experience.

Words can’t even explain my experience. It was just so much good about it, it seemed too good to be true. Edgar is the man to negotiate with 100% They’re all great salesmen/ business men !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the shout out to our team member!

Very efficient and helpful staff, clean and modern

Very efficient and helpful staff, clean and modern environment. Handy to get to and lots of parking

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you

Nice guy very honest.

Nice guy very honest. Clean dealership. I don't know what else to put so nonsense

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate you!

Edgar do Very good job.

Edgar do Very good job. It's very easy to talk to him and he answer all your questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

Exelent customer service really good at his work always

Exelent customer service really good at his work always trying to find the best deals for us thanks good work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars.