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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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great service!

great service! highly recommend! love my car! edgar was able to work with me to get an affordable payment

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!

One of the best dealership, great customer service , well

One of the best dealership, great customer service , well experience staff , I highly recommend to go buy your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you!! We think our customers are the best!

Great place!

Great place! Edgar was more then helpful ! Took his time and gave me every detail I asked for. Every employee helped me with all they could to make my dream possible. Great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing and congratulations on your new vehicle.

Very Nice Dealership.

Very Nice Dealership. Clean place, good coffee. Edgar is nice and easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Very nice customers. Thank you!

I had been looking for a vehicle to replace my totaled

I had been looking for a vehicle to replace my totaled loss. I found this one on Car Guru's website. There was some confusion with delivery as the webiste stated transport was covered in the price of vehicle. Nevertheless it was worked out and all went as planned. Since this was first time to purchase a car site unseen I had a lot of reservations. I asked a lot of questions and Lucas went above and beyond to make sure things were right. I don't know any sales person that would stay 3 plus hours after the dealership was closed to ensure my vehicle was loaded and on it's way to Virginia. I would highly recommend Infinity of Hoffman Estates. Thank you for all the help and closing the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting INFINITI of Hoffman Estates with your purchase. We appreciate you!

George at Zeigler Infinity was awesome!

I purchased a 2021 Infinity q50 Red Sport from Zeigler Infinity of Hoffman Estates as an out of state buy. George Zakrzewski was my sales person and he made sure every step of the process went smoothly and easily even though I'm over a thousand miles away in Colorado. He sent me photos and a great video of the car, the wire transfer was easy. He gave me the contact info for a transport company as well. The car arrived just a few days later just as promised in exactly the condition it was advertised. I was a little nervous wiring the entire amount for the vehicle out of state but this dealership is legitimate and honest in the way they do business. I know George is new to this dealer but he did an outstanding job and made sure he personally handled my purchase from first contact to delivery. Would buy from Zeigler again and recommend to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with our team members and for trusting INFINITI of Hoffman Estates for your long distance purchase.

Everyone was very friendly and helpful.

Everyone was very friendly and helpful. The dealership itself is very nice and clean. They have an awesome Starbucks coffee machine!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Happy customers is the key! Thank you!

Very friendly staff

Great staff they all know what they’re doing. They helped me in service and answered questions I had when asking about sales Robert was the one who took the time of day to help me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We appreciate you sharing your experience and the five stars

Robert is great he took the time of day to talk with me.

Robert is great he took the time of day to talk with me. No one else has done that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Derrick! Congratulations on your new vehicle.

Great customer service/ beautiful dealership

Edgar went above and beyond to get me to come down and buy a car from him. He is super professional and articulate. Lucas B also was very helpful! He wrote up all of our paperwork for us efficiently and efficiently. Would definitely buy from here in the future. Love my car it’s BEAUTIFUL! Thanks so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle and thank you for sharing your experience with INFINITI of Hoffman Estates