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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Great Service and Experience

Walter was highly responsive to my inquiry regarding the QX60. We initially corresponded by email, and he was patient to allow me to email rather than call while I was at work. I really appreciated the time he took to show me the car I was interested in, and his service overall was outstanding. Very pleased, and will recommend Infiniti and this dealership to anyone who asks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us and Walter. We are thrilled you choose us to earn your business. We appreciate the 5 star rating and your recommendation for us for vehicle purchases. Welcome to the Circle.

Atanas was great

We had a pleasant experience with Atanas. He was very courteous and helpful and explained all the features of the car. He really was the reason we decided to buy our car there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We are thrilled Atanas commitment to deliver a great experience shined through. Thank you for choosing us to earn your business and Welcome to the Circle.

Outstanding service!

George was the most friendliest salesman I have ever encountered in my life. It was such a great experience to have him help me buy a car for myself. I was not pressured to buy the car at all it was overall a great experience. MY MAN! I didn’t have to wait one single second to talk to anyone at all. My parents and I got out of our cars as soon as we did he introduced himself right there with no hesitation. He was honestly a great sales person to be speaking to and I liked how he treated us and talked to us. He was beyond great for my first time going to a motorwerks Infiniti!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your first car buying experience with us and George. We are thrilled George exceeded your expectation. We strive to deliver great customer experiences. We appreciate you choosing us to earn your business. Enjoy your g37 and Welcome to the Circle.

Daniel was excellent

Daniel helped me find the right car over two days. Very knowledgeable and worked to make sure everything was within my budget. Great guy who’s continued to assist me even after my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We are thrilled Daniel provided an excellent buying experience with you. Enjoy your vehicle and Welcome to the Circle.

Walt at Infiniti Hoffman Estates was outstanding

Walt was very helpful and provided great customer service. Made buying a car a very pleasant experience. He did not pressure us to buy. Highly recommend him!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We are thrilled that Walt provided a great experience and you took the time to share this with us. Enjoy your vehicle and Welcome to the Circle.

Dealer response

Thank you for choosing us to earn your business and sharing your experience with Walt. We are thrilled that your experience was outstanding with us and earned Walt a 5 star rating. Thank you and Welcome to the Circle.

Very pleasant experience of buying a QX60

Walt, a salesman, was very pleasant to work with and made my car buying experience to be most wonderful!! He is also very knowledgeable with in and out of the car and I would recommend him to anyone who wants to buy car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business. We appreciate you sharing your experience and feedback on Walter. We are thrilled he provided a wonderful buying experience for you. Enjoy your vehicle and Welcome to the Circle.

Infiniti Q50s

Do die was very tentative to me, answered all my questions, concerns, and helped me walk out a very happy customer. Dodie was the best I have worked with! So was Sandra!!! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business and sharing your experience with us. We are thrilled that Dodie created an experience that made it a very happy buying experience. Enjoy your vehicle and Welcome to the Circle.

Outstanding Customer Service

My experience working with Joel Gappa, John Panousopoulos, and Amin Smith was absolutely incredible. Joel has been providing amazing customer service support to me from the moment that I stepped into the dealership to now. He has been extremely informative, attentive, and responsive to all of my needs. Whenever I contact him, he follows up immediately and gives me very detailed responses. He is an exceptional professional who enjoys what he does and believes in providing the best experience for his clients. John was outstanding. My husband and I know that he provided us with all the discounts and incentives available at the time that we purchased our new vehicle, so we are confident that we paid a remarkable and fair price for our new vehicle. Amin was awesome. When working with us on financing our new vehicle, he was very informative and never pushy. This allowed us to have a very pleasant buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to earn your business and sharing your experience with us. We are thrilled that Joel, John and Amin provided any experience that was outstanding for you. Thank you for the 5 star rating on the team. We appreciate it and Welcome to the Circle.

Great people to deal with!

Atanas and Amin are two of the best people I have worked with when buying a car. I would highly recommend the Motor Werks brand to anyone considering a car purchase. They take their reputation seriously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

We are thank you for sharing your experience with us. We are thrilled that Atanas and Amin created an experience that earned them a 5 star rating from you. Welcome to the Circle.

Would recommend to everyone

Its not just the brand that make infiniti The best car and place to go buy a car/suv. But the people who work for the company. Real professionals on a mission to help you get the best customer experience you can ever have. My sales consultant was Atanas Petrov, and i have to say he made everything so easy, i have never felt like home in a dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We are thrilled that Atanas provided a comfortable car buying experience that earned him a 5 star rating from you. Thank you choosing us to earn your business. Welcome to the Circle.