Reviews
Great comprehensive service and personable no pressure staff
Our sales person Alex knew more about our new SUV then any other sales person at previous dealer ship so we have visited. Rick was able to get us in the car get a payment that is affordable and we were happy with and Michael set us up at the final stage with our financing. Would recommend this dealership to anyone that wants to learn about their new purchase and be treated fairly and with respect
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Lori for taking the time to share your experience with our INFINITI of Hoffman Estates. We are thrilled that Alex exceeded your new car buying experience. The team strives to be the best in customer satisfaction. We are happy you chose us to earn your business and we look forward to providing a great ownership experience as well. Welcome to the Circle
Worth the long drive!
Erik was great to work with. Very responsive and tried to help us as much as possible! They are not pushy and have fair pricing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Marisol, Thank you for sharing your experience with us and Erik! We appreciate you taking the time and coming to INFINITI Hoffman. We are glad we were worth the drive.
Amazing service.
A.P. was my sales person, he was very nice and well dressed. overall it was a very stress free and easy going experience with him. he gave me many suggestions and helped me narrow down the best car for me that infinity had to offer. before I left he also made sure to get me a very competitive price on the suv I was looking at. all in all it was one of the best experiences I have ever had at a dealership. Great job A.P.! request this amazing individual if you want a great and knowledgeable sales person.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us and Atanas A.P. We are thrilled that he provided you with an amazing experience in the search for the right vehicle for you. A.P. and our whole INFINITI team strive to exceed our customer's expectation through out the car buying process. Welcome to the Circle.
very pleasant experience
George was very knowledgeable and friendly. The inventory was very good too. Everyone tried their best to accommodate us on our car buying experience. I'd recommend this dealership to anyone looking to purchase any vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with John, George and the INFINITI team. We are thrilled your buying experience was very pleasant. We strive to exceed expectations. Thank for choosing us to earn your business and Welcome to the Circle.
Exceptional Service!
I recently executed the purchase of an Infiniti from Infiniti of Hoffman Estates. General Manager Rick Ayash, and Sales Consultant Joel Gappa, provided exceptional client service, premised upon transparency, integrity and professionalism, throughout my product evaluation and transaction execution process. As a 25+ year Infiniti owner, that includes multiple Infiniti vehicles, I would highly recommend this dealership to others, and look forward to working with them in the years to come.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review and for the 5 star rating on Joel, Rick and overall with us. We strive the exceed our customer's expectations on their car buying experience. We pride ourselves on our transparency, integrity and professionalism provided by our teams. Thank your for choosing us to earn your business and we look forward to earning your loyalty. Welcome to the Circle.
Good experience with Dodie
Nice service. Dodie is efficient and I enjoy the new car quite much! I think this dealer is a good one! I will recommend it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us and Dodie. We are happy you enjoyed the experience and are enjoying the new vehicle. Welcome to the Circle.
Not Friendlier
Michael Smalley is not a good adviser for car buyer. I had already been approved from chase bank still they wanted to check credit again .that was ridiculous.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled that you were happy with Walt Watt your sales associate. We are sorry that you were not happy with the finance experience. Our Finance Managers wants to ensure you are getting the best rate possible. Many times we are able to provide a better rate than even a pre-approval rate however, this of course is the decision of the customer. We apologize if this caused any frustrations. Thank you for your feedback.
Going above and beyond
Joel and the management team at Infiniti of HE were great to work with. They helped me get out of a bad situation from the last car I purchased at another dealer and into a new Lease. My family had bought cars here before but it had been several years. They still treated me as a repeat special customer. Thanks I will be back and would refer others to this dealership anytime.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled you chose to come back to us and we were able to get you into something that makes you happy. We strive to exceed expectations and provide a positive buying experience. Welcome to the Circle. Thank for taking the time to share your experience with us. We appreciate the 5 star rating.
Exceptional service, great dealership
Erik Martinez was the most helpful, polite and respectful salesman I’ve ever dealt with. He understood what I wanted and got things done painlessly. I would recommend him to anyone looking to buy an infiniti. The sales manager and finance manager were also a big help. Overall, my experience here was A+ and I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled that your experience with Erik and the INFINITI team was an A+! We strive to exceed our customers expectations and enjoy the experience. Thank you for sharing your 5 star rated experience. We look forward to provide exceptional service throughout your ownership. Welcome to the Circle.
Superb Service
Couldn't have chosen a better dealership. From start to finish this was a smooth, transparent and professional sale. Would definitely recommend. AP and Micheal were extremely genuine and easy to work with. Look forward to working with this group again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your superb experience with us. Atanas and Michael strive to exceed customer expectations. We are thrilled you chose us to earn your business and look forward to working with you again in the future as well. Welcome to the Circle.