INFINITI of Hoffman Estates

Joel took great care of me on my first purchase at Infiniti of Hoffman, which made purchasing my 2nd one that much easier. Will refer him to anyone in the market.

Very helpful , friendly , patient ,not pushy and highly recommended. If I have to buy a car I would definitely come back to buy from him .

Once again I have purchased a new car from Infiniti of Hoffman Estates. This will be my third car and I will continue to do business here. The dealership is truly customer centric throughout the buying experience with conciencus follow up to ensure the customer is happy with all facets of the car and the experience as a whole. For me Joel Gappa is a big part of that as I have purchased all three cars from him and will continue to be his repeat customer. Joel is friendly, genuinely helpful, efficient and a pleasure to work with. He is a great asset to the organization and should be a mentor for the younger generations.

Very disappointed from the minute I arrived at dealership.the salesman thought he had the car sold After waiting approx 45 minutes to get pricing I had the displeasure of my trade keys being thrown at me by a employee of the dealership then only to be insulted with the salesman finally sharing numbers with a lesson on how to sell my trade on my own and the cost the dealership would incur to resale my trade Wow talk about not earning my business I guess this why the auto dealers will never loose the Stigma of being dishonest Very disappointed

From the second I walked into the doors Chad was there to greet me, always friendly, never pushy, just what a person wants when shopping for vehicles. Each sales manager took the time to stop and say Hi and I never felt pressured into anything. A little more attention to detail from prep and inspection could have saved me a day and a second uber ride to the dealership but it all worked out, they made things right and I got a great car!

I purchased an Infinity QX30 a couple days ago and Infiniti of Hoffman States was definitely the pace to go! Erik Martines was the salesperson that assisted me with my purchase, not only was he very welcoming and friendly, but in addition very knowledgeable about teaching and explaining to me all the different features and technology that my truck has, he even called the next day to ask if I had any other questions he could assist with in regards to my truck! Great service! When it came to the finance process, Mike was also very attentive and took our budget needs into consideration and was simply a great help!

No pressure, great selection of quality vehicles. Daniel Tucker was my contact and he did everything I asked and was attentive to all my needs.

My Sales Consultant Atanas Petrov exceeded my expectations in my car buying experience and made the process, fast, easy and painless. He was very knowledgeable on the entire process and made sure I understood everything. I would definitely recommend the Hoffman Estates Dealership and my fantastic Sales Consultant to all potential car buyers, you won't be disappointed. Thanks for all your hard work, Steve

A bunch of clowns! Do not buy anything from this dealership! Customer service skills are poor and these people don't know anything about selling!

I met with Chad and Daniel for the purchase of my Jeep SRT, both associates were extremely professional and knowledgae. The experience was quick and painless, both Chad and Daniel catered to my every need. Best car buying experience thus far!