INFINITI of Hoffman Estates

It was a real pleasure working with Nik. He was very professional, patient, and was willing to answer any and all questions I threw at him, and I gave him a whole lot of them. He was very courteous as well as appreciative. He explained everything very well about the car I was interested in buying, and when delivering it, he went over all the various functions of the car. As a retired salesman, I appreciated how he handled the sale and wanted to be sure I considered the various options available for the car, and explained them all, so that I was sure I got everything I wanted when I bought it. When we completed the sale, he made sure he thanked me again and suggested I call him if I had any further questions or he could be of any additional service. As for Chris, who I dealt with before, he welcomed me warmly, inquired if I was being taken care of well, and as I was leaving, thank me for my business and encourage me to come back for any service I may need, which I will. As Sales Manager, I believe he sets a good example, which is evidenced by all the additional people there I dealt with, and lkhsi entire staff.

I can't emphasise enough the complete satisfaction I have with both the service and the deal on our new EX35. Nik and everyone involved with the transaction was very professional and polished. I already was a customer and was in for service, which is also great at this store, when Nick interested me in a car my wife had been looking for for two years. We bought it the next day and we love it. Thanks Nik! Claude B.

WOW is all I can say!Saturday, just drove by and figured we take a look at a vehicle we were planning on buying when we get back from Mexico in a week. A bit busy when we got there but a sense of cool professionalism in the air. Girls at the front said they would get someone to help us. Looked around, seemed like a place I might do business with in the future, figured oh well, we are not going to buy today so why waste anyones time. Out of nowhere came a guy introduced himself as Alan, and asked if he could be of assistance, well since you asked.. We ended up driving a few vehicles, I felt bad bothering him, I could see he was with another customer. However calm and cool he remained, if he would of shown any signs of being under pressure I probably would of left. Some debate between the M and G car but with his assitance and knowledge, you would swear he owns both, the way he knows the vehicles, oh and the boss, (wife) making the ultimate decision, we ended up buying the G. But not with a little bit of a headache. We got down to the point of actually doing the paperwork that friggin same day, we were only there to look ended up test driving and now actually getting ready to take home, like I said before, WOW! Unfortunatly the finance did not seem so appealing and figured I was going to wait. They said they would try on Monday with other banks, long weekend waiting fo it to be Monday. (Put in a bit of work online, told them my finance offer.) Once again WOW! I knew they could help me out, their Finance Gurus took the original APR down almost 50%, beating my alternate financing and gave me a slightly lower price and gave me a second key, I hear they are expensive. (Folks do your homework, and have your ducks in a row, before you go in!) My wife drove her car home with a big smile on her face, thanks to Alan and those Finance Gurus, oh and the girls up front whos chocolate chip cookies were great and the pizza they had there! Remember ask for Alan.

We recommend Alan Murad for his professionalism and helpfulness. We're from Rockford. He drove the car and met us halfway to show us the QX 56. He even stayed way past 10 pm. Peter was also helpful. I know Alan is new to your dealership. You should hire more guys like Alan, he is an asset to your establishment. He went out of his way to make this happen. We were very disappointed with Mike ( one of your managers ? )We were trading in 2 cars ( a BMW 99 740iL and a 97 Toyota 4 Runner ). Mike was firm on $3500 total for both trades. We were at the same time looking at an Armada from our locaL Nissan dealership ( Anderson Nissan- Loves Park ). They were offering $8500 for our trade with their asking price which was reasonable. With Alan and Peter's help, the deal went through. We got $7500 for our trade at $32,700 price for the vehicle ( original asking price was $33,995)but we ended up not getting the second remote key. Had we had a reasonable trade in price, we would have sealed the deal on our first visit to your dealership and save us the trouble of driving down to your dealership with 2 cars for a second time. A luxury car dealership should not leave this kind of impression on its customers, don't you agree? Kudos to Alan and Peter!!!

The dealership personnel were very friendly. But, more importantly, very patient. The sales consultant was not pushy at all and did not appear to force the sale. The dealer accomodated my needs, answered all my questions, and I walked out with the car for which I came to buy.

Great dealership in terms of listening to the customers needs. Went the extra mile and stayed late. Was proactive withou being intrusive. I was able to get an impressive deal on the car i wanted in the color i wanted with the package and options that i wanted. I turned in my old leased vehicle and the whole process was extremely easy.

Everyone at Infiniti of Hoffman Estates was extremely friendly and helpful. I would defiantly recommend this dealership to anyone in the market for a new car. Christian was instrumental in placing me into the car I was looking for. Everyone I dealt with, from Sales to Finance to Accessories was helpful and friendly. I look forward to stopping by for my free car washes :)

The best accommodation and service I have ever received. Very honest and friendly sales agent. He is not only after selling you a car but he actually made sure all tiny scratches I found on the car were taken care of after purchasing it. I will definitely recommend him and the to anyone interested in buying used cars. Their used cars are good as brand new!!!

Nik made the experience of buying a car from Infinity of Hoffman Estates a very pleasant one. He was helpful, courteous and a pleasure to deal with, but for except for one thing before we closed the deal late in the evening, he would not order pizzas to celebrate. His knowledge of the car and its systems was extremely helpful. He was patient and answered all of my questions. He followed up on each and every concern I had in a very timely manner. I would recommend him highly to anyone looking to buy a car. Thank you Infinity team of Hoffman Estates!!!

Nik made the experience of buying a car a very pleasant one. He was helpful, courteous and a pleasure to deal with. His knowledge of the car and its systems was extremely helpful as I am somewhat technologically challenged… He was patient and answered all of my questions. He followed up on each and every concern I had in a very timely manner. Even on his day off! You just don’t get service like that anymore at a car dealership. I would recommend him highly to anyone looking to buy a car.