INFINITI of Hoffman Estates

Was treated with courtesy and professionally throughout the entire process. Found the atmosphere at the dealership to be pleasant and inviting. The salesperson was very knowledgeable and comfortable to work with. Everyone that I came in contact with was very friendly and helpful. They genuinely wanted my business and made the whole experience one that I would definitely repeat in the future. I rate it 5 stars!!

Salesperson was vibrandt, well-organized, well-informed of all the necessary purchase protocols. I received a detailed overview on the features of the car and how they are used/activated. Follow-up Service work was also done to my satisfaction. The experience was such I have already described it to some close friends. I would definitely work with the dealship again!

Good dealership, overall experience was good and things continued to improve. Sales service and car service could be a bit faster. Appreciated the way Dorothy took me through the entire dealership and introduced me. She also did a good job explaining the features of the car.

No pressure sales. Fair prices. I would recommend this dealership to my family and friends. The sales person was professional and knowledgeable. The general manager was fair with my trade-in. Everything was delivered as promised. The only thing I don't like is that I need to write a lengthier review.

Went to Hoffman Estates Infiniti to test drive a 2010 G37x, as well as see if they could beat a trade/new car price I had received from Infiniti of Glencoe. Not only were they able to beat the price, but the overall transaction went very smoothly. None of this "Let me go talk to my sales manager to see if we can do this" type of interaction where they keep you at the dealer for hours to try to wear you down. I went in, test drove a couple vehicles and we went straight to the General Manager's office to see if they could beat the deal that Glencoe had offered. He beat the deal by $200, I picked out my color and was done with the transaction in about an hour and a half. Will send all my family and friends in the market for an Infiniti to Kevin and Chris.

I have leased 2 cars and purchased 3. This was hands down the best buying experience.. EVER. After visiting a competing Infiniti dealer and discussing the various fx35 models and price, I did not believe that dealership had my best interest in mind. HOWEVER, When I arrived at MOTORWERKS INFINITI OF HOFFMAN ESTATES,IL, I was pleasently greated by JOEL GAPPA, my sales contact. Once engaged with JOEL GAPPA, we reviewed the models/prices and got down to business. I was in the market for the fx 35, he found me the exact make and model. We reviewed pricing on 2 different websites. Ultimately, I knew roughly what I wanted to spend and JOEL brougt in the GM, CHRIS CONGLIS. CHRIS CONGLIS continued where JOEL left off. Very pleasent to talk with, easy to do business with and VERY VERY FAIR. They both did a great job of providing me with a hassle-free/Non-pressured experience. And gave me a deal I was extremely pleased with. I did not buy after the first visit, but JOEL and CHRIS did a phenomenal job of follow up and providing the information I needed to make both an educated and comfortable decision. All the while, I believed JOEL and CHRIS had my best interests in mind. Bottom line, if you are looking for the HIGHEST QUALITY CAR BUYING EXPRERIENCE, WITH A FRIENDLY, LOW PRESSURE ATMOSPHERE, WITHOUT QUESTION I RECOMMEND both JOEL GAPPA AND CHRIS CONGLIS AT MOTORWERKS INFINITI OF HOFFMAN ESTATES, IL.

I have bought four cars from Joel Gappa at Motorwerks. My husband has also bought all his cars from Joel. Buying cars at Motorwerks has always been a great experience for us. We have always felt like our business was appreciated. Everyone is warm and welcoming. Joel has given us the best service and prices on our cars. He is professional and really knows his products. Joel gives all the information on how the vehicle works before we leave. We have never been dissatisfied with the cars, prices, service or with our salesman. We would recommend Motorwerks Infiniti to anyone. They made the car buying experience actually enjoyable.

I would definitely recommend this dealership to a friend or family member for a purchase and/or service. Joel Gappa is a very friendly and fair salesperson. This is the 2nd G35X that I have purchased from the dealership and look to buy my next car here as well. Mondo and Paul in the service department are an asset to this dealership.

we were originally very pleased with the service we received at this dealership. doug seemed like a very pleasant salesman who was really trying to help us out. we initially were still 6 months away from being able to get out of our current van and into a qx56. he kept in contact with us regarding the availability of cars and when the time came to purchase the car we went straight to hoffman estates, knowing that doug certainly deserved the sale. what we found out that night, was that hoffman did not in fact have the color we wanted at the time. the sales manager, whose name escapes me because i'd jsut like to forget the whole process there, said he would look up to see when they might be getting another of the color we wanted. he stalled us there for more than 20 minutes after telling us that it would take 2 minutes. he did this, i'm assuming, because it was 8pm and knew that the closest other infiniti dealer was 30 min away. it didn't work in his favor though as we did make it to the other dealer and they did have the color we wanted and they DID tell us that infiniti was having a cashback bonus or 0% financing--none of this was told to us at hoffman--big surprise. in any event, they lost $60K--and from the looks of their other review here, it happens to them a lot.

Sales people and Sales manager were very condescending which made the sales experience extremely uncomfortable. The only reason why we bought the vehicle from this dealership is because they were the only dealership in the region that had what we wanted. Otherwise, we would have gladly gone to Infiniti of Lisle.