INFINITI of Hoffman Estates

Carlo was very helpful identifying what service was needed. It was easy to schedule a suitable time and get a loaner. Vehicle was ready when promised.

If you are buying a new car at Infiniti of Hoffman Estates, ask for Alec. He is very friendly and professional. Thank you for making my visit pleasant.

Carlos is such a nice/caring guy, and he treats all the customers with great profession. He gives great service every day that he’s in the job.

Went in for a cabin air filter replacement, and left with a total bill of $152.00. Thats $90.00 for a fifteen minute job, $32.00 for a paper filter that's $18.00 at any parts/online purchase, $13.00 for a bacterial prevention/deodorize spray that I never agreed to, $12.00 for miscellaneous charges, and tax. The average cost for a Nissan cabin air filter replacement is between $54 and $67. Labor costs are estimated between $26 and $33 while parts are priced between $28 and $34 . Lesson learned, never go to an Infinity dealer when a Nissan Dealer is around the corner!!!

Bill has been one of the nicest and understanding salesman I have came across !! Thank you for making this experience easier and so much better !

The service personnel Ziegler are great. Very thurough and trustworthy. Much better than the treatment i have received at other Infinity dealers. My son also had work done; was satisfied as well. We live in chicago but feel Ziegler of Hoffman is worth the drive for service.

Friendly, reliable , accurate and fast service, Carlo was great. His way of handling customers is a great example of how customer service should be. The recommendations he offered where low pressure and based on vehicle needs. Not once did I get the feeling he was trying to manage my pockets.

The problem with my car was the inability to open the rear trunk door I have a new car and for the first time I encountered such a situation after reaching the site, he did not even have to deal with the car by a mechanic because two customer service employees helped me, one of them is Dag and the other Sebastian very nice service I recommend all

Very responsive. They took really good care of the vehicle. Their diagnosis was right on. They also checked the warranty to make sure it was covered. Great experience

Everyone was knowledgeable and professional. Salesman went out of his way to locate the car model I was looking for, even checking inventory of neighboring dealerships. Would definitely recommend this place to friends.