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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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I had a excellent experience with no pressure. Bill the...

I had a excellent experience with no pressure. Bill the salesman was great and the finance manager. I am enjoying my TLX now. Thank you guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very friendly and professional. Great service. I was...

Very friendly and professional. Great service. I was please that I was able to get an appointment so quickly and that when it was going to take longer than what we originally thought, I was able to get a loaner vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Alex was really a great salesman & very helpful. He made...

Alex was really a great salesman & very helpful. He made our car buying experience awesome! He went above and beyond to help us find the perfect truck for our family. Thank you Al.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everything was great the staff was wonderful they helped...

Everything was great the staff was wonderful they helped me with all my service needs . Even got a loaner car that was great . Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Experience was great ! Sales team did an outstanding job...

Experience was great ! Sales team did an outstanding job ! First time buying infinity, glad I chose this dealer ship . Our sales rep was fantastic he did us on the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Place to do Business

Purchased a qx60 from New Mexico. They made the transaction seamless, and took care of details. Alec Olney was involved -start to finish. Would definitely buy from them again. N Jack

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I really appreciate the service that I received!

What started as a very challenging situation ended well and better than expected. Everyone was extremely welcoming and very professional. Sebastian, Carlo, ,Joseph, Alex and Gio were very straightforward, knowledgeable and accommodating. Thank you all for a great customer experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Extremely friendly, efficient and completely addressed...

Extremely friendly, efficient and completely addressed all issues and concerns. Followed up with me to make sure everything was okay. Doug made the visit as seamless as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They were great to work with. I needed to get my brakes...

They were great to work with. I needed to get my brakes done ASAP and they were able to fit me in and even provide a loaner car for me to take home since I don’t live close. Great service, highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Our first service visit there was a really good...

Our first service visit there was a really good experience. We very much appreciated Doug's help locating a manual and answering all our questions. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.