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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Very friendly dealership. Great atmosphere. Nice people...

Very friendly dealership. Great atmosphere. Nice people to work with. Great deals on the cars. I will come back there anytime when purchasing another vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

... In June 2020, this dealer helped us get 0% APR for 72...

... In June 2020, this dealer helped us get 0% APR for 72 month and deferred payments for three months as a front line provider for crucial medical staff... we decided to get a QX50 Edition 30 in White and a Q50 S Red Sport in Graphite Shadow.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

If i had known you a anted 25 words I would neve r take...

If i had known you a anted 25 words I would neve r take the survey.It aas an oil change i i i i

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great customer satisfaction. Doug got me in right away to...

Great customer satisfaction. Doug got me in right away to take care of my needs. This is an honest dealership. The manager was also a very kind person as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service personnel are always helpful and go over and...

Service personnel are always helpful and go over and above. They always make the experience easy and keep me up to date on the progress of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Inconsiderate The worst awful nasty Shady dealers Con...

Inconsiderate The worst awful nasty Shady dealers Con men 67 years old in you gonna rip me off I'm going to everyone I know what a messed up place that is

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Absolute great experience! Recommend Stan and the team...

Absolute great experience! Recommend Stan and the team 100%. One of my best car buying experiences - easy in and out transaction! No haggling needed - very up front pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Doug and David went above and beyond to give me great...

Doug and David went above and beyond to give me great service for my car while it was in the shop. The part was delayed and I was able to work with them to use a loaner for longer than planned instead of me having to find and pay for a rental car. Really appreciated their help. I’ll definitely be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Worst car buying experience of my life. Very...

Worst car buying experience of my life. Very unprofessional crew. Purchase took nearly 2 weeks to complete. Salesman was unresponsive and finance was not detail oriented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great dealership that cares about their customers. Carlo...

Great dealership that cares about their customers. Carlo and everyone there does a great job. Always helpful and caring for their customers. My car maintenance was done well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.