INFINITI of Hoffman Estates

Only reason I didn’t rate higher is that the bill was not correct. The manager took care of it within a few minutes. Otherwise everything was excellent.

Good job to all the personal at the service, and parts desk with your help during my last visit. Helpful, and courteous and very professional.

Good dealership and great knowledge associates. I had enjoyed my visit to this location each time I visit and get my car serviced. Thank you!

The overall service was exceptional and the service manager, Doug, was knowledgeable and professional. The waiting time was reasonable. I was very impressed with the cleaning of the vehicle after service was completed.

For a woman that really diesnot dealing with mechanics- everything is so easy here. Follow up by Carlos is excellent. Everything is explained. And everything is completely keyed on time!

Reasonable. Weren’t pushy on things I needed. May be back in the near future for anticipated preventative maintenance. I’m taking on some of the needed items myself.

Purchase was extremely easy and the process exceeded my expectations. The dealer had numerous Q50s to choose from. Joel Gappa was an expert on the Infiniti product.

This was by far the most pleasurable experience I’ve ever had purchasing a car. The entire staff was so helpful and welcoming. My Salesman Alex Alverio was very knowledgeable in the vehicle line and really made me feel like a valued customer. From beginning to end the GM Mike Messer, Tony Guzman and finance specialist Joey Vallejo bent over backwards to help get me in my dream car. They’ve earned a new customer for life.

I appreciate that they stand by their word. I have owned my QX60 for a little over a week & love it thus far. Thank you-

Service was great. The procedures for social distancing were safe. They were Just a little long wait (1 1/2 hours) for an oil change.