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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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From the moment I walked in, I felt very welcome and this...

From the moment I walked in, I felt very welcome and this dealership was informative and very helpful. Joel Gappa was the BEST salesman and took his time explaining all the functions of my SUV...a great experience and I would highly recommend going here if you’re in a position to purchase or lease a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sebastian was very cordially and professional. He took...

Sebastian was very cordially and professional. He took care of my vehicle and answered all of my questions. He made my wife and feel comfortable in your establishment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I have had extreme success with me and my entire family...

I have had extreme success with me and my entire family with the zeglin group of and estates for and vanity treated me what the up most respect addressed all my concerns and a made the transition into a new car easing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Its always a pleasure working with Carlo. Always...

Its always a pleasure working with Carlo. Always accommodating and always keeps me informed of my service progress. Couldn't think of going anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The service staff was courteous and helpful and the...

The service staff was courteous and helpful and the service itself super fast and efficient just the way I like it! Thank you very much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Stan & Luis were so great and helpful finding me my next...

Stan & Luis were so great and helpful finding me my next car! They took into account everything I wanted and found me the perfect vehicle. They were able to get me a great deal in a timely manner. Thank you for all the help gentlemen, keep up the great work!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I went in to have my car serviced. It was an exceptional exp

Our experience at Infiniti of Hoffman Estates was exceptional. Our service was informed, efficient and given with a personal touch. We discussed our needs with Sabastian who listened and took good care of us. We felt like a part of the Infiniti family! Our car ran smoothly after being serviced. We also had a awesome conversation with Geno who sold us our first car. Thank you for providing great customer service at Infiniti of Hoffman Estate! You are 5 star quality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bill was very professional and didn't pressure me into...

Bill was very professional and didn't pressure me into anything I didn't want. He was very informative with the warranties and convince me to protect my investment. If I'm looking into buying another car, I will be going back to Bill. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

It was an average visit

I went in to get my oil change, check on my tires, and I am having trouble with my Bluetooth connection. I left with paying over $100 for the oil change, when I was told it would be $59. I drove out of the dealership with my car telling me to maintenance the tires and my Bluetooth connection was not fixed. I will be returning back to Libertyville dealership.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent customer service. You immediately felt like you...

Excellent customer service. You immediately felt like you were brought into the team. It's as if you were talking to people you've know for a long time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.