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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Great experience. A trusting and friendly sales rep in...

Great experience. A trusting and friendly sales rep in Syed. There were no hidden or surprise fees and they were willing to be clear about the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everything was professional and all transactions were...

Everything was professional and all transactions were smooth...I definitely will give 5 stars for custome service.. Thanks You Infinite of Hoffman Estates ..Your awesome...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Carlo was great like always, thanks so much Carlo , also...

Carlo was great like always, thanks so much Carlo , also all people working inthe department, help a checking you , was great service , love the Infinity office in Hoffman Estates

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We just bought a QX 80 from this dealership and had the...

We just bought a QX 80 from this dealership and had the best experience. We drove past 5 Infiniti to purchase this car and would do it again. It was so nice working with Alex and Geno.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly, proactive in fixing necessary repairs, efficient

David promptly assisted me with my needed repairs and explained my warranty clearly. When he was having computer delayed he referred me to his manager for assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Every time I have service and need to see if my warranty...

Every time I have service and need to see if my warranty covers it they never can find the warranty until I tell them to check again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very satisfied with entire personal at dealership...

Very satisfied with entire personal at dealership beginning with the porters all the way up to the service manager very very happy and satisfied with the service that I received.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I have always had a great experience with Carlo. Prefer...

I have always had a great experience with Carlo. Prefer going to this dealership over others for service. Keep up the good work. Don't let this change under the new ownership. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Trade in Lease.

I walked in and told them what I needed to make a deal the same day. They came back and made it happen, no games! Awesome team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had a great experience shopping for and buying our new...

We had a great experience shopping for and buying our new QX60. The search began on line, followed by phone calls and emails ahead of time. All that was left for our in-person visit was to fine tune our trade-in value and structure the deal. Alex and Geno make an excellent team, and Ryan is a great finance manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.