Reviews
Great experience. A trusting and friendly sales rep in...
Great experience. A trusting and friendly sales rep in Syed. There were no hidden or surprise fees and they were willing to be clear about the deal.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Everything was professional and all transactions were...
Everything was professional and all transactions were smooth...I definitely will give 5 stars for custome service.. Thanks You Infinite of Hoffman Estates ..Your awesome...
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Carlo was great like always, thanks so much Carlo , also...
Carlo was great like always, thanks so much Carlo , also all people working inthe department, help a checking you , was great service , love the Infinity office in Hoffman Estates
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We just bought a QX 80 from this dealership and had the...
We just bought a QX 80 from this dealership and had the best experience. We drove past 5 Infiniti to purchase this car and would do it again. It was so nice working with Alex and Geno.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly, proactive in fixing necessary repairs, efficient
David promptly assisted me with my needed repairs and explained my warranty clearly. When he was having computer delayed he referred me to his manager for assistance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Every time I have service and need to see if my warranty...
Every time I have service and need to see if my warranty covers it they never can find the warranty until I tell them to check again.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Very satisfied with entire personal at dealership...
Very satisfied with entire personal at dealership beginning with the porters all the way up to the service manager very very happy and satisfied with the service that I received.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have always had a great experience with Carlo. Prefer...
I have always had a great experience with Carlo. Prefer going to this dealership over others for service. Keep up the good work. Don't let this change under the new ownership. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trade in Lease.
I walked in and told them what I needed to make a deal the same day. They came back and made it happen, no games! Awesome team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We had a great experience shopping for and buying our new...
We had a great experience shopping for and buying our new QX60. The search began on line, followed by phone calls and emails ahead of time. All that was left for our in-person visit was to fine tune our trade-in value and structure the deal. Alex and Geno make an excellent team, and Ryan is a great finance manager.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car