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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Alex and the boys where fantastic. Told them what I...

Alex and the boys where fantastic. Told them what I wanted and got me in and out with no problems. Would definitely use Alex again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service

James explained the service needed very well. Price seemed high which was not fault of James. Work was done on time. Loaner car was clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Average

I previously used this dealership exclusively for Infiniti service, however the change in personnel & ownership will not bring me back any longer. I will select an Infiniti dealership more convenient to my home.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

James, in the service department, is exceptional. He...

James, in the service department, is exceptional. He went above and beyond texting me pictures of the issues with my car. Everything was fixed extremely quick and I was very happy with my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome in every way. Geno and Tim are a pleasure to work...

Awesome in every way. Geno and Tim are a pleasure to work with. Everythig was taken care of over the phone in the beginning because of the corona virus. They Tim came to my house to swap out cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Leasing a new car

We have always had good service, and we work with very friendly and knowledgeable people! We have worked with Joel for a number of years, and he always looks out for us! It is a pleasure doing business with you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Dealership Experience!

I didn’t think I would be able to get into another Infiniti, but both Dodie and Geno made me a believer. They worked hard to get the numbers where I needed to be and were respectful of my concerns. Everyone was very friendly, courteous and professional. I would do business with them again in a heartbeat. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I received my car today. I thought I may should wait for...

I received my car today. I thought I may should wait for a while before I finished this, however this far I am well pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service as always! Thank you! I was able to get my...

Great service as always! Thank you! I was able to get my car in to be serviced the same day that I called the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were really good!! I went to another infiniti...

They were really good!! I went to another infiniti dealership and they didnt try to help me at all and this is after I had already bought from them.. Alex and Gino got me in a better car and got me a reasonable deal.. that's all I wanted was to be treated fairly and they went above and beyond! I buy from them again and I'm recommending friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.