Reviews
Used car purchase
Joel and the team were great to work with and the service was excellent. They let me take the car off the lot to let my mechanic check it, there were no high-pressure sales tactics when I wanted to do more research, and they were very straightforward on why the car & my trade-in were priced a certain way, yet they were still willing to work with me on a deal at my pace. I've purchased several used cars. This is the way the experience should work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to hear about your experience. Here at Infiniti of Hoffman Estates, our top priority is to provide you with a great experience start to finish. On behalf of Joel, Thijs, and the rest of our team, thank you for the opportunity to earn your business!
new car purchase
Joel and Geno were awesome. As usual they went above and beyond my expectations . This is my sixth car purchased from Joel. The service is very personalized to my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On Behalf of Joel, Geno, Ryan and the entire Infiniti of Hoffman Estates Team thank you so much for your repeat business ! We strive to provide all of our customers with a VIP experience. We Hope you enjoy your new vehicle!
The entire team was wonderful and very attentive.Joel,...
The entire team was wonderful and very attentive. Joel, Gino and Mike (Finance) were great to work with and beat other dealers best offers. Thank you for taking care of us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Kimberly, At Infiniti of Hoffman Estates, we strive to give all of our customers a great experience. Joel, Geno, Mike, and all of our staff will continue to do so now and in the future. Thank you and Welcome to the Zeigler Family
good ppl
took good care of me thank you bought 2016 Audi A7 car is great they made sure the car performed as it should good ppl to deal with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We apologize for your experience with your recent used car purchase. Zeigler Auto Group has recently taken over Infiniti of Hoffman Estates and would like the opportunity to earn your business. We were unable to find your history in our system to contact you. If you would like to discuss, then please contact our Sales Manager, Geno, at 224-318-0460.
Jole Gappa was the incredible man we delt with on the...
Jole Gappa was the incredible man we delt with on the purchase of our Denali truck. I looked at honestly hundreds of trucks online. Lots of dead ends and people honestly just not being open and transparent with the numbers. Joel followed through on everything and was such a pleasure to work with!! For your next vehicle go talk to Joel and you will NOT be disappointed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Joe, We appreciate you purchasing your used GMC Denali from Infiniti of Hoffman Estates. Thank you for giving Joel the opportunity to earn your business now, and in the future!
It was wonderful working with Alex and Geno. They...
It was wonderful working with Alex and Geno. They provided us with exceptional customer service from start to finish. They answered our questions and were extremely knowledgeable and patient. Thank you for making our vehicle purchase a pleasant one!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Mimi, We are so happy to hear that you enjoyed your experience at Infiniti of Hoffman Estates. We will certainly share your kind words with Alex and Geno. Enjoy your new vehicle from Infiniti of Hoffman Estates!
Bad Dealership
You buy a car here and something don’t feel right and you bring it back. The owner says it’s your problem you bought the car. This is how this deal ship works
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
A vehicle purchased "AS is" without an extended warranty can result in possible uncovered repairs. Vehicle pass an inspection prior to being available. With any pre-owned vehicle you cannot predict when the vehicle may have an issue.
Sales rep we had was great but the wait to finish the...
Sales rep we had was great but the wait to finish the paperwork with finance took several hours. Other than that I would have given a five star rating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We do our best to reduce the time our customer spend on the purchasing transaction. As each customer is a priority and spend the time that they may need. . We do respect our customers time and are always looking for ways to improve. Thank you for choosing us and being patient with us. Enjoy your vehicle and Welcome to the Circle.
I have had a company car since 2001. I finally had to...
I have had a company car since 2001. I finally had to purchase a car so technically this was my first car “buying” experience. I have leased many times. This was the best experience I have had in a car dealership. Top notch customer service. Joel was outstanding. He loves his job and takes pride in motor werks and Infiniti of HE. He was professional, personable and thorough. He explained everything and made sure I was comfortable with my new purchase. I live in MI and will continue to buy cars from Motor Werks and from Joel. I will recommend Motor Werks, Joel and Infiniti to anyone no matter where they live. Very impressed with everyone at this dealership. The bar is set and I will not go anywhere else. Thank you for loving what you di
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled you enjoyed your first true car buying experience. Thank you for taking the time to share your feedback with us on your experience and choosing us to earn your business. The INFINITI team's priority is the customer experience. Enjoy and Welcome to the Circle.
Excellent experience with Alex. I will be working with...
Excellent experience with Alex. I will be working with him again for my next vehicle without a doubt. Great guy- straight forward and easy to work with. Thanks Alex!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled you enjoyed your experience working with Alex. Thank you for taking the time to share your feedback with us. Enjoy your vehicle and Welcome to the Circle.