Performance Ford

Muchas gracias perfomance ford Joel muy bueno tu servicio como vendedor excelente trato muy amable los recomiendo ampliamente para sus futuras compras de autos el mejor perfomance ford

This dealership is by far the worst dealership that I have ever did business with. And when they read this they have no need to try to respond to make it better they have had many chances to do so. They make ford look bad that whole staff needs to learn some people skills and some respect and that's comming from a retired vet. And the reason I'm choosing this platform so all the other dealerships can read how this company or fraudulent employees conduct themselves. They are down right thieves that's the best way to describe the situation. Lemon law breakers so I encourage all customers to give a call to a lawyer that specializes in lemon law cases because this is what they do . I had to give a star to submit .

Si quieres un buen trato este es el lugar ideal, andando buscando un ford Ranger nuevo no disponible en el área donde vivo,cathedral city,decidimos manejar un par de horas hasta west covina,tenían varias trocas para escojer,a mi esposa le gustó la Ranger XLT,que biene muy bien equipada,Juan Valencia y la encargada del financiamiento fueron muy amables, ahorramos mucho dinero..Y el financiamiento fue muy facil, definitivamente volveré a este lugar para comprar mi siguiente carro nuevo..Muchas gracias.

UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. They went above and beyond to correct the concerns I had. Adam stuck to his word and worked with me to come to an understanding. Despite my initial challenges, I would highly recommend this location and working with Adam. They are working hard to be competitive, provide fantastic work, and are excelling in their customer service. Thank you. OLD REVIEW: Went in for “the works” service when they opened, however sat there for 30 minutes because they opened late that day. Service manager Adam ended up helping me. He seemed nice at first. We discussed additional routine maintenance for Ford F-150 due at 60-70K. We agreed on a very broad quote of $1000 but that it would for sure be less to take care of the additional work. They took longer than the quoted time while I was on busy schedule that day. They ended up charging me an even $1000 regardless of the promise of it being less and the receipt didn’t give a normal break down. The receipt was modified to show parts only and then the balance was their service charge. Receipts from Ford have always broken down by service. I felt that something wasnt right and talked to Adam about it. He promised he would make it right but asked that I call him back and we agreed that if I found other dealers that did the same service for more reasonable price that he would adjust the cost/give me credit or apply The different to future services. I've called multiple times and left messages and have not received any response. I highly recommend calling other dealers as they are more transparent and won’t rob you. The services at multiple other dealers was significantly cheaper. Don’t come here. In fact, this whole experience makes me never want to buy Ford again.

Went in for ?the works? service when they opened, however sat there for 30 minutes because they opened late that day. Service manager Adam ended up helping me. He seemed nice at first. We discussed additional routine maintenance for Ford F-150 due at 60-70K. We agreed on a very broad quote of $1000 but that it would for sure be less to take care of the additional work. They took longer than the quoted time while I was on busy schedule that day. They ended up charging me an even $1000 regardless of the promise of it being less and the receipt didn?t give a normal break down. The receipt was modified to show parts only and then the balance was their service charge. Receipts from Ford have always broken down by service. I felt that something wasnt right and talked to Adam about it. He promised he would make it right but asked that I call him back and we agreed that if I found other dealers that did the same service for more reasonable price that he would adjust the cost/give me credit or apply The different to future services. I've called multiple times and left messages and have not received any response. I highly recommend calling other dealers as they are more transparent and won?t rob you. The services at multiple other dealers was significantly cheaper. Don?t come here. In fact, this whole experience makes me never want to buy Ford again.

I came here for the first time to get my work van service. I was waiting in the waiting area and went to use the restroom, I noticed toilet paper and napkins on the floor. I told a finance employee that the restroom need it attention and he said ok I'll take care of it. An hour and a half past and I had to use the restroom again and when I went inside it was still the same they did not clean it. I asked a guy in the front a sales person if I can speak to a manager regarding this matter, he said let me find him for you a few minutes went by and I saw him talking to a gentleman and they looked to my direction and they walked I to an office. I was waiting for about 10 minutes and still no manager, so I started walking around to see if I can find a manager. A lady that was sitting in the entrance asked me if I need it some help and I pointed to the sales gentleman I had spoken to regarding the manager and told her that I was still waiting to speak to a manager. She found the manager and told him and he just walked away to a desk, I stood up and I said excuse me are you the manager and he said yes I am. I told him he was been rude for ignoring me. He said I was just advised of the situation and he was not ignoring me. I told him they were because they did not bother telling me that the manager was busy, he said "are you having a rough morning" you are making a big deal over a small thing. I said I'm upset because I was been ignored and to me walking in to a restroom and it's dirty it's not a restroom I want to use. I want to make sure it gets cleaned. He was very rude kept asking me so what do you want me to do, so I told him I want you to get the restroom cleaned. I also said this is a nice dealer and the restroom should be cleaned specially after I advised someone about it. I also told him that if a customer is looking for him they should at least tell me he is busy even if it takes a while for me to speak to him. I went back to the restroom 15 minutes later and is still not clean. To top it off he is the General Manager his name is Robert he said when I asked him for a business card and he did not have one. I don't like the way I was treated by him. I have to consider coming back and bringing my other work van.

Overall was a great experience. No pressure, felt In control.

Would only go back or recommend them if they had an unbeatable price. I had to be persistent they never called me back. The car for sale I was interested in supposedly had 2 buyers. I was told if they fell through I would get a call. I never did. Even had a friend at my local Ford dealership put his name in to get a call back. He didn't either. Two weeks go by and I notice the car is still on the website. Again I call. It is still available. Why didn't they let me know? No idea why.

Had an issue with my 2019 f150. Took it in to the performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unbalanced or the type of tires I had. The offered to drive the car a few times to see if they could replicate the issue. Unfortunately they did not feel the vibration but after talking to Robert ball *general manager* he offered to swap my tires to see if it fixes the issue. After a week of driving the truck on the new tires provided to me by the dealership Robert followed up with me to see how the truck is handling and if the issue was fixed. After finding out the issue was fixed he gladly let me keep the new tires. Would recommend going to performance Ford of West Covina for any of your needs whether it’s shopping a mechanical issue or even just a question.

To say I am disappointed with this place would be an understatement. I bought my car about a year a go from this dealership and it was a pleasant experience. Several months later I took it in for the free oil change and they could no longer find me in their system and I was told I would need to bring in my paperwork. Funny though the next day, I took it to Ford in Upland and they were able to get me through with no issues. Then last month, the driver side panel (key pad) from my car literally flew off while driving on the highway. I took it in immediately which should be covered under warranty. I was told they would have to call Ford directly and see if this is something that Ford acknowledges as happening. A quick google search and it's the first thing that pops up: https://www.fordflex.net/forums/viewtopic.php?t=20901 . However, I waited two weeks and called them back... they still had know answer. The third week, my wife was told by the service person (Her name slips my mind as this was two weeks ago, but it was the same person that helped with the oil change) she did not have an answer and did not know who to ask since her manager had just been fired. She then called back later and said it wasn't on some list of repairs so they would not help... unless we wanted to pay approximately $500. Do Not BUY or a car or deal with this dealership. You will just be frustrated and and angered. There are too many dealerships in the area to have this type of customer service.