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Napleton Buick GMC

(357 reviews)
Visit Napleton Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 257-0240 (888) 257-0240
Used (866) 868-3138 (866) 868-3138
Service (866) 945-2515 (866) 945-2515

Reviews

(357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Buick GMC from DealerRater.

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Napleton was great and good to work with.

Napleton was great and good to work with. Received a fair price and no pressure for anything else. Would buy again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people and easy to work with.

Great people and easy to work with. Happy with purchase. I will buy from again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mike Bell did a wonderful job in presenting all the

Mike Bell did a wonderful job in presenting all the options available. He made the experience very easy and pleasurable. Great employee!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience buying my new truck from Napleton in

Great experience buying my new truck from Napleton in Crystal Lake. Mike Bell did a great job and he was very honest and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

From start to finish, the entire staff made sure the

From start to finish, the entire staff made sure the buying process was as seamless as possible. I went in knowing what I wanted and left with exactly that and then some! Ryan was great and definitely took the time to ensure the car I chose was exactly what I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

In and out quick service, The help from Samara , Erick

In and out quick service, The help from Samara , Erick and Mike was excellent, definitely recommend this dealer to purchase your first, second or third car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mike bell was a great salesman.

Mike bell was a great salesman. Helped me every step of the way. And made the process very easy to buy a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Internet experience was terrible sales manager was very

Internet experience was terrible sales manager was very rude never called me back terrible time glad I never drove too dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Dave, Your feedback is very important to us, as customer satisfaction is our top priority. We would like to speak with you about the level of customer care you received from our Sales Team. Please send us an email with your contact information so we may discuss this in greater detail. Thank you, Napleton Buick GMC Crystal Lake crystallakefeedback@napleton.autos

I had a wonderful experience purchasing my car here.

I had a wonderful experience purchasing my car here. Professional and helpful all the way through. They listened to what we asked for, explained what we may not have known and got us out of there quickly. They also welcomed our dog along for the ride. Yay!! Great team to purchase an automobile from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

HIGHLY RECOMMEND!

HIGHLY RECOMMEND! The used car manager, Finance Manager, and salesman Ryan English! They are very knowledgeable, friendly, understanding, and extremely helpful! Recommend to everyone!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.