Reviews
Mike bell was a great salesman.
Mike bell was a great salesman. Helped me every step of the way. And made the process very easy to buy a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Internet experience was terrible sales manager was very
Internet experience was terrible sales manager was very rude never called me back terrible time glad I never drove too dealership
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Dave, Your feedback is very important to us, as customer satisfaction is our top priority. We would like to speak with you about the level of customer care you received from our Sales Team. Please send us an email with your contact information so we may discuss this in greater detail. Thank you, Napleton Buick GMC Crystal Lake crystallakefeedback@napleton.autos
I had a wonderful experience purchasing my car here.
I had a wonderful experience purchasing my car here. Professional and helpful all the way through. They listened to what we asked for, explained what we may not have known and got us out of there quickly. They also welcomed our dog along for the ride. Yay!! Great team to purchase an automobile from.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
HIGHLY RECOMMEND!
HIGHLY RECOMMEND! The used car manager, Finance Manager, and salesman Ryan English! They are very knowledgeable, friendly, understanding, and extremely helpful! Recommend to everyone!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent attention to detail for the service.
Excellent attention to detail for the service. Well run operation and a very nice facility. Love the smaller, family feel vs the big dealerships focused on churning.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terrible the general manager if full of crap never calls
Terrible the general manager if full of crap never calls you back after sending e msil
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Dave, Your feedback is truly valued here at Napleton Buick GMC Crystal Lake. We would like the chance to speak with you about your recent experience with us regarding the quality of communication. If you would kindly provide us with your preferred contact information at your earliest convenience to further discuss this matter, it would be greatly appreciated. Thank you, Napleton Buick GMC Crystal Lake crystallakefeedback@napleton.autos
Great service department, fixed my vehicle in a timely
Great service department, fixed my vehicle in a timely manner. Given a loaner vehicle to use
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pleasant, conscientious assistance in buying a used car.
Pleasant, conscientious assistance in buying a used car. I felt confident of my purchase. The salesman guided me through the details.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike Bell is the best!
Mike Bell is the best!!! My second vehicle purchased from Napleton! I would buy from here again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A great experience.
A great experience. Would highly recommend Napleton to any and all. Fast service and great experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair