Reviews
Bought my 5th car from Erick and his crew!
Bought my 5th car from Erick and his crew! Best customer experience ! Top notch dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being a five-star customer at Napleton Buick GMC Crystal Lake! We are so glad you found the perfect new ride with Erick and the team. Safe travels!
Great Service department.
Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words about our team at Napleton Buick GMC Crystal Lake! We're delighted to hear that our service department and staff made your experience a positive one. We appreciate your support and look forward to assisting you again in the future!
Friendly and competent staff.
Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you had a positive experience with our team at Napleton Buick GMC Crystal Lake. We appreciate your patience and are happy we could make it worth the wait!
Easy process and Seann was great to work with.
Easy process and Seann was great to work with. Post sale follow up is appreciated
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review and for giving a shoutout to Seann. We look forward to seeing you again at Napleton Buick GMC Crystal Lake!
Ryan and team were great!
Ryan and team were great! I just hope the service department will be as good!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your kind words with Ryan and the Napleton Buick GMC Crystal Lake team! We appreciate the five stars.
They don't hold true to there estimates!
They don't hold true to there estimates! For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Randy, we're sorry to hear about your experience with our service. We strive for transparency and respectful communication, so it's concerning to learn this wasn't the case during your visit. Please reach out directly to crystallakefeedback@napleton.autos. - Napleton Buick GMC Crystal Lake
If you're willing to discuss this further, please reach out to our General Sales Manager, Erick Orellana, at erick@napleton.autos. Thank you!
Nothing more to say! I was cheated.
Excellent service, good and flexible time for the
Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Napleton Buick GMC Crystal Lake! We're delighted to hear that Steve and our team provided excellent service, and we're glad you enjoyed the amenities. We look forward to serving you again in the future!
Service writers Steve and Santo were extremely helpful
Service writers Steve and Santo were extremely helpful and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized. I would highly recommend any GMC owner to Napleton, Top Notch dealership !!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our team at Napleton Buick GMC Crystal Lake! We're delighted to hear that Steve, Santo, and Greg provided such helpful service. Your recommendation means a lot to us!
Great experience with Napleton Crystal Lake,IL.
Great experience with Napleton Crystal Lake,IL. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Janice and Bill, we're delighted to hear that Erick made your experience at Napleton Buick GMC Crystal Lake a pleasant one. Enjoy your new Buick!
Steve, the representative in the Service Department at
Steve, the representative in the Service Department at Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for completion of service. He even offered to drive me home & pick me up when the car was ready. I was pleased with the process & appreciated the visual portion of the description of needed service. I am not a fan of the text to my phone about service needs. I prefer face-to-face conversations.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mrs. Z, thank you for sharing your experience with us at Napleton Buick GMC Crystal Lake! We're glad to hear that Steve provided courteous service and clear communication during your visit. Your feedback about the text notifications is appreciated, and we'll keep it in mind as we strive to improve our services.