Reviews
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. They take the time explain ways I can save money on maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Napleton Buick GMC Crystal Lake! We are glad to hear that our team has provided excellent service. See you next time!
We went here looking for a specific vehicle.
We went here looking for a specific vehicle. We talked with Ryan English, told him exactly what I wanted, GMC 6 cylinder, nothing less. He was phenomenal & I tried thinking of another type but wanted a GMC & it had to be a 6 cylinder. He went away for a few minutes & drove up with the GMC which was traded in the day b4. Once I looked at the mileage & year, I knew it was the one. Ryan was knowledgeable, caring & very helpful. Others were very nice & informative also. They don’t bug you when you’re looking, which is awesome but are ready to help you when ready. I give Napleton Buick GMC in Crystal Lake, IL. an Excellent rating & will tell others about this Dealership. I would go here again. Hats off Ryan, great job!👏🏻👍🏻
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mary, we're delighted to hear that Ryan and the team at Napleton Buick GMC Crystal Lake provided such a fantastic experience! It's wonderful you found exactly what you were looking for. Thank you for recommending us, and we look forward to seeing you again in the future!
fantastic service very good communication thank you for
fantastic service very good communication thank you for my new car I highly recommend this dealer and the people who work there. Anna
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Napleton Buick GMC Crystal Lake! We're delighted to hear that our team provided fantastic service and communication. Enjoy your new car!
Worst dealership ever force positove reviews when u
Worst dealership ever force positove reviews when u purchase! Only to discover they sell cars that require expensive maintenance within 3 months of purchasing! Even when you purchase their premium warranty plus they charge u 100$ to diagnosed their poor judgement!! Don't ever buy from GMC Crystal Lake ull be sorry!! I'll be reporting to Attorney General, FTC, General Management, local police to male report and disputing charge on card! Disgusting business practices GMC taking advantage of your customers!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's concerning to hear about your experience, and we sincerely apologize for any frustration caused. We strive to ensure our customers have a positive experience with us, so this feedback is troubling. Please reach out directly to crystallakefeedback@napleton.autos - Napleton Buick GMC Crystal Lake if you'd like to discuss the situation further or need assistance in resolving these issues. Thank you.
Napleton Buick GMC was a great dealership.
Napleton Buick GMC was a great dealership. Helped me out with my car without issue!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that our team made your Napleton Buick GMC Crystal Lake experience seamless! Safe travels, Alyssa!
I called for an appointment for an oil change and they
I called for an appointment for an oil change and they got me in right away..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much, Nate. We look forward to your next visit to Napleton Buick GMC Crystal Lake!
Our salesman Ryan English was amazing.
Our salesman Ryan English was amazing. He met all our expectations in finding the right car for us. Did great job teaching us how to use all the new car features. What we did not like is how long it took to close the deal after we agreed to terms
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rich, we're delighted to hear that Ryan met your expectations at Napleton Buick GMC Crystal Lake and helped you find the right car. We appreciate your feedback on the closing process and will work on improving it for future visits. Enjoy all those new features!
Everything was handled to my satisfaction and the service
Everything was handled to my satisfaction and the service agent made the entire experience hassle free.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, we're delighted to hear that your experience was hassle-free at Napleton Buick GMC Crystal Lake. Thank you for sharing your satisfaction with us!
I came and get my car I was in and out thanks to the
I came and get my car I was in and out thanks to the Nice Gentleman’s that helped me which was Christian Darien and Freddi
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Christian, Darien, and Freddi made your visit quick and efficient at Napleton Buick GMC Crystal Lake. Thank you for sharing your experience with us!
I worked with Nick in sales and Erick the finance
I worked with Nick in sales and Erick the finance manager. What an amazing, seamless and smooth experience I had purchasing my car. I will definitely be referring people to this dealership and specifically to both Nick and Erick. They are wonderful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fatima, thank you for sharing your experience with Nick and Erick at Napleton Buick GMC Crystal Lake! We're delighted to hear that everything went smoothly. We appreciate the referrals and look forward to serving you again in the future!