Reviews
Ryan was a pleasure to work with.
Ryan was a pleasure to work with. The dealership gave me a great price on the vehicle and I would highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Ryan and the team at Napleton Buick GMC Crystal Lake provided you with a great experience and an excellent deal. Thank you for recommending us!
The staff was courteous and informed me of potential
The staff was courteous and informed me of potential issues that needed to be fixed on the car with regards to the maintenance schedule. I’d recommend this dealership if you’re in the market for new Buick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Napleton Buick GMC Crystal Lake! We're glad to hear our team provided courteous service and kept you informed about your car's maintenance needs. We appreciate your support and hope to see you again soon!
Excellent service, friendly people, nice facility.
Excellent service, friendly people, nice facility. What more could you ask for. Very happy with the visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan, we're delighted to hear you had such a positive experience at Napleton Buick GMC Crystal Lake! Thank you for the kind words and we look forward to seeing you again.
Smooth transaction all the way.
Smooth transaction all the way. Great group of people.. kudos to Seann Darien and Erick.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving Napleton Buick GMC Crystal Lake a five-star review! We are happy to hear that Sean and Erick delivered a smooth buying experience. Enjoy the ride!
Very smooth experience.
Very smooth experience. Seann is an excellent young salesman. Darien will do anything to work with you. Erick, the manager is very accommodating. A++++ dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience with our team at Napleton Buick GMC Crystal Lake! We're delighted to hear that Seann, Darien, and Erick provided excellent service. We appreciate the great review and look forward to assisting you again in the future!
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. They take the time explain ways I can save money on maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Napleton Buick GMC Crystal Lake! We are glad to hear that our team has provided excellent service. See you next time!
We went here looking for a specific vehicle.
We went here looking for a specific vehicle. We talked with Ryan English, told him exactly what I wanted, GMC 6 cylinder, nothing less. He was phenomenal & I tried thinking of another type but wanted a GMC & it had to be a 6 cylinder. He went away for a few minutes & drove up with the GMC which was traded in the day b4. Once I looked at the mileage & year, I knew it was the one. Ryan was knowledgeable, caring & very helpful. Others were very nice & informative also. They don’t bug you when you’re looking, which is awesome but are ready to help you when ready. I give Napleton Buick GMC in Crystal Lake, IL. an Excellent rating & will tell others about this Dealership. I would go here again. Hats off Ryan, great job!👏🏻👍🏻
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mary, we're delighted to hear that Ryan and the team at Napleton Buick GMC Crystal Lake provided such a fantastic experience! It's wonderful you found exactly what you were looking for. Thank you for recommending us, and we look forward to seeing you again in the future!
fantastic service very good communication thank you for
fantastic service very good communication thank you for my new car I highly recommend this dealer and the people who work there. Anna
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Napleton Buick GMC Crystal Lake! We're delighted to hear that our team provided fantastic service and communication. Enjoy your new car!
Worst dealership ever force positove reviews when u
Worst dealership ever force positove reviews when u purchase! Only to discover they sell cars that require expensive maintenance within 3 months of purchasing! Even when you purchase their premium warranty plus they charge u 100$ to diagnosed their poor judgement!! Don't ever buy from GMC Crystal Lake ull be sorry!! I'll be reporting to Attorney General, FTC, General Management, local police to male report and disputing charge on card! Disgusting business practices GMC taking advantage of your customers!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's concerning to hear about your experience, and we sincerely apologize for any frustration caused. We strive to ensure our customers have a positive experience with us, so this feedback is troubling. Please reach out directly to crystallakefeedback@napleton.autos - Napleton Buick GMC Crystal Lake if you'd like to discuss the situation further or need assistance in resolving these issues. Thank you.
Napleton Buick GMC was a great dealership.
Napleton Buick GMC was a great dealership. Helped me out with my car without issue!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that our team made your Napleton Buick GMC Crystal Lake experience seamless! Safe travels, Alyssa!