Reviews
THE GMC ACADIA SLE I PURCHASED DEC.
THE GMC ACADIA SLE I PURCHASED DEC. 2021, WAS A TOTAL DISASTER AND DANGEROUS TO DRIVE. AFTER THE 3RD MAJOR FAILURE GM DID NOT HAVE THE SENSOR FOR. I WAS IRATE. ASKED TO SEE THE GENERAL MANAGER HE CAME OUT TO SEE ME IN 15 SECONDS. I CALMLY EXPLAINED THE MAJOR PROBLEMS WITH THE CAR. HE SAID LET ME CHECK THE SERVICE RECORD TO REVIEW THE SITUATION. \HE SAID YES YOU ARE RIGHT I WILL HAVE ALEX KASPER EVALUATE THE SITUATION, WE WILL GET BACK TO YOU IN TWO DAYS . GENERAL MGR SAID I BELIEVE WE CAN WORK OUT A SOLUTION YOU \WILL BE HAPPY WITH. ALEX KASPER CALLED ON THE SECOND DAY SAID COME IN WE HAVE A SOLUTION WORKED OUT YOU WILL BE SATISFIED WITH. ALEX TOLD ME THEY WILL BUY MY CAR BACK AND FIND AN EXACT REPLACEMENT, SAME COLOR IE THEY CAN.. ALEX CALLED THE NEXT DAY, THEY FOUND A NEW 2022 THE SAME COLOR. EXTEND THE SAME DEAL I HAD WITH THE EXISTING LEASE. WITHIN IN 4 BUSINESS DAYS THEY BOUGHT BACK MY 2021 HEADACHE AND PUT ME IN A BRAND NEW 2022 BUCK ACADIA SLE. SAME COLOR, SMALL INTERIOR UPGRADE.. MY HEAD IS STILL SWIMMING. I EXPECTED A LONG FIGHT. COULD NOT ASK FOR A BETTER DEAL BRAVO GENERAL MANAGER MR HUENANMAN, ALEX KASPER AND PERFORMANCE GMC. THANK YOU VAL ARTHUR
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Alex, Luis, Mr. Huenemann and the rest of our team. We are so glad to hear that everything worked out and we wish you many safe miles in your new 2022 Buck Acadia SLE!
Great experience.
Great experience. Mike was very professional every step of the way and the service department did our repair work flawlessly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. It is our pleasure to hear about your positive experience with Mike and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!
Exceptional service - explained the situation thoroughly
Exceptional service - explained the situation thoroughly and very accommodating. Customer service gentleman Luis Vaz was very good and made my choice to bring my car there a good one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Luis. We are grateful for your business and hope to see you again in the future. Until then, drive safely!
We like to thank Alex Kasper for ordering our truck he is
We like to thank Alex Kasper for ordering our truck he is number salesman he is the best
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Alex. We are grateful for your business and hope to see you again in the future. Until then, drive safely!
Excellent day most helpful customer services in years
Excellent day most helpful customer services in years Mark was fantastic and will recommend this co to others
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Annie, for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Mark. We appreciate your business and wish you many safe miles in your new Buick!
Luis Vaz was very helpful and ready to go the extra mile.
Luis Vaz was very helpful and ready to go the extra mile. Thank you Performance GMC team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Luis. We are grateful for your business and hope to see you again in the future. Until then, drive safely!
The service department is the best Luis was thorough and
The service department is the best Luis was thorough and professional. The wait for my car wasn’t long and everyone is very courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mark, for the great review. It is our pleasure to hear about your positive experience with Luis and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!
Very professional.
Very professional. Provides great customer service. I would recommend. Ask for Alex. Have a good day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Alex. We appreciate your business and wish you many safe miles in your new vehicle!
Very impressed with this dealership.
Very impressed with this dealership. At all times I was treated with the utmost respect and courtesy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Chris, for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!
Very straight forward and easy to deal with.
Very straight forward and easy to deal with. Mark was very professional and communicated well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is our pleasure to hear about your positive experience with Mark. Thank you for the great review and for being a part of the Performance family. We look forward to seeing you again in the future!