Reviews
Vehicle had many defects that were "not noticed" by the
Vehicle had many defects that were "not noticed" by the dealership prior to selling. Had to take the vehicle back the next day to get multiple things fixed. Would not recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. I understand your concerns regarding the vehicle and the issues that arose shortly after your purchase. At Robert Brogden's Hays GMC, we strive to meet high standards and appreciate you bringing this to our attention. Please reach out to me directly so I can discuss this with you further and learn more about your experience. We value your input and hope to make this right. Regards, Chad Staab, Sales Manager
$150 to change cabin filter.
$150 to change cabin filter. $144 for oil change. You might get more business if you were even close to market. Probably won't see mine agin.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I understand that pricing is an important factor when choosing where to service your vehicle. While costs can vary based on parts and services provided, the team at Robert Brogden's Hays GMC is available to review your visit and discuss any questions you may have. I encourage you to reach out to me directly. Your satisfaction is important to us. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
I got to work with Cade.
I got to work with Cade. I thought I knew what I wanted but he helped me realize what I liked the most and then found exactly what I wanted! All the gentlemen were very helpful through the purchase process and even stayed late for us to get things taken care of. These guys will take care of you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Cade was able to help you find exactly what you wanted. At Robert Brogden's Hays GMC, we pride ourselves on our dedicated team and excellent customer service. We appreciate your kind words and hope to see you again for your future vehicle needs! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Very pleased with the service, easy and quick to get an
Very pleased with the service, easy and quick to get an appointment, parts were ordered in a timely manner and installed, Staff very helpful and friendly. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service at Robert Brogden's Hays GMC. Our team takes pride in providing helpful and friendly service, and we're glad to know that your appointment and parts installation went smoothly. We appreciate your support and look forward to seeing you again! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
Good experience!
Good experience! Friendly staff with professional techs and would recommend to others. Were very accommodating!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear you had a good experience with our friendly staff and professional technicians at Robert Brogden's Hays GMC. Your recommendation means a lot to us! We look forward to welcoming you back in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
I have been very pleased with the dealership and the
I have been very pleased with the dealership and the people that have taken care of my car. Always accommodating and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with Robert Brogden's Hays GMC and our team. Your kind words about our accommodating service mean a lot to us. We look forward to taking care of your car in the future! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
They were very friendly and no pressure.
They were very friendly and no pressure. Great service. Answered my questions. I would go back and if I need to make another purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found our team at Robert Brogden's Hays GMC to be friendly and helpful. It's great to know that you felt no pressure during your visit, and that we were able to answer your questions. We look forward to assisting you again in the future for any of your purchasing needs! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Very quick and painless sale!
Very quick and painless sale! Awesome service and very friendly people and staff would recommend them to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review! We are happy to know that you had a quick and painless sale experience at Robert Brogden's Hays GMC. Your recommendation means a lot to us and we look forward to welcoming you back next time! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Everything was just fine besides 383.
Everything was just fine besides 383.00 for a stupid keyfob and program. I think that is the stupidest thing I've ever heard.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand your concerns regarding the cost of the key fob and programming. At Robert Brogden's Hays GMC, I strive to provide quality service and transparency in our pricing. If you have further questions or would like to discuss this matter, please feel free to reach out to me directly. I appreciate your input and hope to serve you better in the future. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
Received prompt and courtesy service from the service
Received prompt and courtesy service from the service department as always. Would refer others to you all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I'm pleased to hear that you received prompt and courteous service from our service department at Robert Brogden's Hays GMC. Your recommendation means a lot to us, and we look forward to assisting you and your referrals in the future! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com