Reviews
Great experience!
Great experience! Loved the no pressure sales approach! Thanks Cade for your help with this purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience and appreciated our no-pressure sales approach. Cade will be delighted to know he made a positive impact on your purchase. We look forward to seeing you again at Robert Brogden's Hays GMC! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Great service quick and fast easy to talk to good family
Great service quick and fast easy to talk to good family environment professional great techs!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Bobby! We truly appreciate your kind words about the service at Robert Brogden's Hays GMC. It's great to hear that you found our team professional and easy to talk to in a family-friendly environment. We look forward to seeing you again soon! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
Good experience with sales department, Aron worked out
Good experience with sales department, Aron worked out all the details, ended up with the pickup I wanted. overall a great job by the dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We’re glad to hear you had a good experience with our sales department and that Aron was able to assist you in getting the pickup you wanted. At Robert Brogden's Hays GMC, we strive to deliver great service, and your appreciation motivates us to continue our efforts. We look forward to serving you again! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Had an all around great car buying experience!
Had an all around great car buying experience! Everyone was very friendly and took the time to explain all the details.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We're thrilled to hear that you had a great car buying experience at Robert Brogden's Hays GMC. Our team always strives to provide friendly service and ensure every detail is clear for our customers. We appreciate your review and look forward to seeing you again soon! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
I won't be rushing back to this dealership.
I won't be rushing back to this dealership. I think I bought a decent vehicle but the experience was lousy. I was a cash buyer and after agreeing to a price I was still at the dealership for another 2 hours before everything was in order for me to leave. When it was finally time to take the vehicle I was only given one key and key fob. I questioned this, saying it's important to me to have a second key. Well they only have one, parts can probably cut another key for me....at my expense of course. At one point, during the activation process of an OnStar trial, the salesman was watching tiktok videos instead of focusing on the task in process. Another learning experience for me and another example of why the car buying process is no fun for most of us.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, Dustin. We appreciate your feedback regarding your recent purchase at Robert Brogden's Hays GMC. Your time is valuable, and we strive to make the car buying process as efficient and enjoyable as possible. We appreciate your insights and hope to improve your experience in the future. Please feel free to contact us if there's anything else you would like to discuss. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
They were Awesome to work with and so friendly!
They were Awesome to work with and so friendly! They definitely will continue to have our business! The service department gets a thumbs up as well!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We at Robert Brogden's Hays GMC truly appreciate your positive feedback and are thrilled to hear that you had such a great experience with our team. It’s wonderful to know that you plan to continue doing business with us and that you were pleased with our service department as well. We look forward to assisting you again in the future! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
Melanie was very shy, timid, and not very knowledgeable
Melanie was very shy, timid, and not very knowledgeable about the sale of the vehicle. In which made it very hard to communicate with her. The sale was pretty much done thru the manager Chad. Bravo and High Five to Chad. I will say the only down fall to this experience other than Melanie was I have now asked 3 different times about buying a spare tire and asked for a cost on one since the newer cars don't come with one. Who knew since that was not told to me at the time of purchase! Surprise I still haven't got a response or answer.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, Alyssa. I appreciate your feedback regarding your interaction with Melanie and your positive remarks about my assistance during your vehicle purchase at Robert Brogden's Hays GMC. I am disappointed to hear about the delay in getting back to you regarding the spare tire. This is important to us, and I encourage you to reach out to me directly so we can provide you with the information you need. We strive to ensure all our customers are fully informed, and your input helps us improve. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com
The service center is always easy to work with.
The service center is always easy to work with. They are knowledgeable and informative every time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We truly appreciate your feedback about our service center at Robert Brogden's Hays GMC. It's great to hear that you find our team knowledgeable and informative. We look forward to assisting you again in the future! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
The service department is always friendly, knowledgeable
The service department is always friendly, knowledgeable and understanding. I appreciate that they know their customers and take the time to do so.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I'm thrilled to hear that you had a positive experience with our service department at Robert Brogden's Hays GMC. Our team strives to provide friendly and knowledgeable service while building strong relationships with our customers. I look forward to seeing you again soon! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com
They have always treated me well when I have my car
They have always treated me well when I have my car serviced. Curt Klaus is very helpful answering my questions & concerns very professional. The tech Nate was great also, helping me get to my appointment on time. Thanks guys. Barbara
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Barbara! We truly appreciate your kind words about the service you receive at Robert Brogden's Hays GMC. We're glad to hear that Curt and Nate were able to assist you effectively. Your satisfaction is our priority, and we look forward to seeing you again for your next service visit! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com