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Napleton Mazda of Naperville

(530 reviews)
Visit Napleton Mazda of Naperville
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (630) 576-3029 (630) 576-3029
Used (630) 576-3036 (630) 576-3036
Service (630) 948-0706 (630) 948-0706

Reviews

(530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Mazda of Naperville from DealerRater.

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Good, but long

I had a good experience but I felt like I had to wait around a lot. It also would have been nice to get the best finance rate right off the bat instead of having to haggle over it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate hearing back from you. Enjoy your new vehicle. We look forward to working with you again.

My new 2016 Mazda 6 GT

The whole experience from beginning to end was great. Jenny Rosson was extremely professional and knowledgeable. She had a low pressure sales strategy that was highly appreciated. I would definitely recommend Jenny and the dealership if you're in the market for a Mazda. Thanks you Jenny, Pedro Andino

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Pedro, thank you for sharing your thoughts with us. Congratulations on your new 2016 Mazda 6 GT. Enjoy miles of smiles!!

We had a great, no hassle experience!

We were greeted promptly by your sales associate, Marta. She was very knowledgeable and informative. She provided us with a great buying experience. She is an asset to you company! We love our new Mazda! Thank you! Mike & Jennifer Sikorski .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mike & Jennifer, thank you for this feedback. Big congrats to you two on your Mazda! A positive car buying experience makes all the difference. Miles of smiles to you with your new ride. Enjoy!

Great Experience!

Jeremy Storino was very accommodating for our situation. Low pressure, informative sales style. Listened to what we wanted and delivered. Very happy with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

This is great news. Thanks for sharing!!! Congratulations on your vehicle & enjoy miles of smiles with it. We look forward to working with you again in the future.

Not your ordinary salesman !

I got lucky last week as my son and I stopped at the Mazda store after thinking I was set on another car and dealer. Jeremy was quick , helpful and soon made us feel secure in moving ahead.I stopped on Saturday AM to get some operational help which he did in his usual professional way . Looking forward to the next few years with Jeremy .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear this!! Congratulations on your car & enjoy! Jeremy is an absolutely wonderful member of our team – he goes above & beyond with his customers. We look forward to working with you as well!

Definitely Recommend

I had a great experience with Marta and Continental Mazda. I visited another dealer and communicated online with one other dealer as well. Marta was by far the most pleasurable. She worked within my needs and was fair and honest. She contacted me just enough and was respectful of my decision to wait a few months and come back when I was ready. She was very knowledgeable of all aspects of the vehicles and offered some great insight. I

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Aw this is wonderful! We're happy to hear this feedback, thank you very much for sharing! We hope you enjoy miles of smiles with your new car. Thank you for choosing Continental!

Friendly dealership

I just bought a car from this dealership and Jeremy S. spent alot of time showing me all the great features of my new car:) You could tell he really believes in Mazda's and the car really sold itself. Thanks for all the service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Very happy to hear this feedback! Congratulations on your new car!! Enjoy miles of smiles!

Professional friendly service

Marta was very professional and upfront. She took the time to answer any of our questions. She put us at ease about any concerns that we had. I'd definitely buy another Mazda from her and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very glad to hear this! Thank you for your feedback & enjoy your new car!

Perfect experience for first time buyer.

I brought my daughter to this car dealer to buy her first car. I was a little worried about this at first because we are from DeKalb and I was concerned about suburban craziness and salesmen who are aggressive. It was pure luck that I found Sales Rep, Jeremy Gascoigne. He was the kindest, most helpful guy that I could have ever found. He was not pushy AT ALL. He walked her through this with a sincere desire to make her feel at ease. I feel like we got what we wanted and the dealership also was happy with what they got. In fact, I would definitely go back to Jeremy and this dealership for my next car (instead of buying local)because that is how wonderful they were. I personally have never had a better experience buying a car in 57 years. Continental Mazda of Naperville is a winner!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Angie, we are so thrilled to hear about your recent car buying experience for your daughters first car. We know buying a car can be difficult, but not when you come to the right place & work with our kind & trustworthy employees! Congratulations on finding the right car & enjoy!! We look forward to working with you again!

Great customer care in securing the vehicle of my choice !

Highly recommend, Quality Dealership and Personnel ! Thanks to Marta for her assistance in making this experience a rewarding and simple process. Well done to everyone !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great review, thank you very much for this feedback! We're glad you were able to find the car you were looking for! Enjoy!