Napleton Mazda of Naperville

I reached out to Continental Mazda due to my 2008 Mazda3 needing to have the lower engine cover/shield replaced after it fell/got ripped off. I purchased the correct OEM part off a website for approximately $19. Ed Carlson immediately contacted me via email when I filled out the Service Request form on their website. He was very informative and responded multiple times when I had questions and to set up service. When I came in for service, another person assisted me without too much questioning. They said it might take about 30 min. After about 40 min they came and found me and said they needed to also install the side covers that had been broken or ripped off. They wanted to charge me $40+ for these parts when I found them on the same site i bought my cover for $5. I wasn't very happy about this. I showed the shop people this and they just sort of shrugged. I told them to go ahead and finish teh job because had my 3 infants in our van waiting for us. They finished the job fairly quickly. Overall, it was a good experience, i just was not too thrilled w/ the final cost when I know what it takes to do the job. I would probably still recommend them.

Dimitri was great to work with. He came out and delivered the car for me and was able to follow up on all the necessary paperwork promptly. I have purchased two vehicles from Dimitri and would highly recommend him to others.

I ended up not buying a Mazda, but I really like this dealership. Gabe was very nice and it never seemed like he was trying to make me do anything. Both my wife and I met with him separately and had the same impression. If you are looking for a Mazda, I would recommend you go here and talk to Gabe.

Jeremy, his sales manager and Continental Mazda went the extra mile to meet our needs in a used car purchase. Jeremy was very knowledgeable, helpful and friendly as was the rest of the employees we encountered. We are very happy with our shopping experience and purchase. We will recommend Jeremy and this dealership and hope to purchase from here again as our needs warrant.

We walked in a little late and Gabe walked out and greeted us promptly. We told him we were going to look around for a bit and come find him if we had any questions. We walked in and asked to see the inside of a few cars and he got the keys. He was great at explaining the features between different model years and trims. He took me on a test drive and even on their own test track. We negotiated and got the deal we were looking for. Paperwork was seamless and before we drove the car off the lot he opened up the car and detailed every feature of the car. We had never used the push button locks and starter or dual zone climate control. Must have spent almost half an hour answering questions and really getting into detail. He was also really good with our 2 year old who was hungry and running around. We will definitely be back in March and will make sure Gabe is our guy.We have had the car almost a month and it is even better than we had hoped for. The inside of the building was really nice as well, look forward to going there for service.

I wanted to buy Mazda CX9 and did research on internet with many dealerships. Many of them provided me quotes varying from 32K to 36K for the same configuration. When I started checking with the other dealers, to my surprise, some of them just refused to honor the quote they sent me. On my way to meet my friend at Naperville, I just decided to walk in and meet Brad. Despite of him being busy and we stopping by without an appointment, he spent significant time with me and offered me the best deal. His knowledge about the car and experience with Auto was very helpful as he explained all the features and compared other SUVs in the class. Since we were 100% sure of buying CX9, his job was bit easier :) Without me asking, he gave me a quote which was a few hundred more than the least expensive quote I had. And when I was still discussing, he offered to reduce those few hundreds too if I make purchase the same day and we strike the deal. I went back after one week for delivery and the same story repeated but this time with the financing. The finance manager offered very good deal though slightly higher than my credit union. In fact they offer me to take the car if I wanted to wait for my credit union and send the check within a week!!!!! But when I asked him what is the best rate he can do, he checked with the financing company and reduced the rate very close to my credit union. The overall difference was $2-3 per month and I was so delighted with that. We took the delivery same day. and after a day, I got a call from Brad stating he will be sending me a gift card from the dealership. WOW!!!!! And the best part is, neither Brad nor the finance manager tried to sell me anything more than what I wanted. They asked me just once if I need extended warranty or service plan and when I said no, they just did not talk about it again at all. I could not believe that they did not even ask me to reconsider my decision of not buying it!!!!!!!! This was the most amazing experience I had. Anyone planning to buy Mazda, they must give Brad and Continental Mazda a chance. The way they treat the customers it is simply great. Thanks Continental Mazda, Brad and the finance manager (I think his name is Jon). You are an amazing team.

We had a great feeling right when I walked in the door. No pressure, test drove on a Saturday, which was busy, but did not purchase that day as I was considering other vehicles. John emailed me back a few days later with a competitive price, no need to haggle. My wife and I actually went with a higher trim level and options, and he still gave us a great price. Best car buying experience for both of us. We are very satisfied customers with our Mazda6 GT, and I would recommend John and Continental Mazda to anyone.

In all of my years of car purchases, I have never met a more helpful and friendly sales staff and service crew. Brad Waite, especially, was key in my purchase of the Mazda3. Any questions or concerns that I had, he was able to answer them professionally and was very knowledgeable about the fleet of Mazda vehicles. I will definitely be buying Mazada again and will definitely go to Continental Mazda for that purchase.

Everyone was great and extremely helpful !!I was highly impressed with the great service and willingness to help me drive away with a brand new vehicle. I will definitely be recommending to family and friends !!

Had a great, hassle free experience purchasing my cx-5 from this dealer. The car drives great and was the only one in its class to fit our needs. Highly recommend the dealership and the car!!!