Reviews
Oil Change, Rotation and Recall
Both Chris and Shirley were awesome. From the first call for my appointment, through paying and leaving I felt respected, the time for waiting was right on (actually 5 min early) and the explanations were thorough. and I LOVE my car!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You're right –– Chris & Shirley ARE awesome!! They are such great additions to our team here, they really know what customer service is all about. We're glad you had such a great experience here with your oil change, rotation & recall. Enjoy your car!! Happy Holidays!
Best customer service in the industry.
Can't give enough praise to the Service Department! I continue to be amazed at the level of customer service, starts with Barb's cheerful greeting and just keeps going all the way through to cashing out. I love the team there, and will continue to purchase my Acura's from the Naperville store! Thank you Barb for always taking such great care of me!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does recommend this dealer
- Came in for service or repair
Hi Jolene! Thank you thank you thank you!!! This is such a sweet review, we really appreciate hearing this kind of feedback and personal experiences that our customers have had at our dealership. Our service department is truly great, and Barb is a fantastic asset to the team! We work very hard at giving our customers the best customer service possible and we're glad that you were able to see that. See you at your next service appointment! Happy Holidays!
Great cars great people
Barb is the first to greet me when I come in for a car wash,what joy she is makes me glad my car got dirty. Chris and Neal along with the rest of the service writers are very understand of any problem I might . Chris has a great sense humor . Finally Shirley makes the final stop before leaving the dealership a pleasant and good experience almost makes me not mind any bill I have.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there Jerry, thanks for writing such a kind review, we really appreciate the feedback. Barb, Shirley, Chris, & Neil are all great members of the team here. We appreciate you providing us with your thoughts and opinions on our dealership and employees. We look forward to working with you again! Happy Holidays!
Great dealership!
The customer service exceeded my expectations! Tom Trulis and Josh Bruhn were both friendly and a pleasure to work with. I highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Such a great review! :) Thanks for the feedback about our dealership and how your experience was when working with Tom & Josh. They are such great members of our team! Thank you again for the review, we really appreciate it. Enjoy the purchase! Congrats!
SUPERB SERVICE DEPARTMENT
In and Out ... work completed … thanks for orchestrating this Dan and Shirley! I've purchased multiple Acura MDX's (thank you, Kirk!) from Continental Acura and have always had my car(s) serviced there (an oil change includes so much more) … it's well worth the 45 min. drive. Loaners readily available but I don't mind waiting in the comfortable customer lounge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for such a sweet review! We love to hear customer feedback!! So happy that you are pleased with our dealership and team here. We love providing the best customer service possible and always want our customers leaving with a positive and enjoyable experience. We look forward to continuing to work with you!
Only had the car for less than a week, but already dirty.
Stopped in to see if I could get the complimentary carwash, but only had 35 minutes before an appt. Barbara got me in and out in less than that, car looks great. Shirley in cashier got my keys right back to me, and on my way. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear such a nice review. Barbara and Shirley are a great part of our team! We're not surprised to hear such kind words about them :) Thank you for taking the time to write this. Enjoy the fresh clean car!!
Great dealership!
I just purchased a Certified Pre-Owned car and have great things to say about doing business with Continental. I traded in a car and received a fair price and the purchase was fast and pleasant. Everybody was great from reception to sales and the finance department was very flexible with me as well. I have already recommended this dealership and will continue to do so!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mike! Thanks for this review :) We're happy to hear you had a great experience, got a awesome deal and enjoyed your time here. Congrats on the car! We look forward to working with you again.
Standard of Excellence
One of life's little bonuses is being greeted by Barbara when I bring in my Acura for service and/or a complimentary car wash. No matter what my day looks like, seeing Barbara's smile and enthusiasm is infectious! Keep up the smile on your face Barbara. You are truly an asset to the wonderful team at Continental Acura.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bob! Thank you for taking the time to write this sweet review –– And you are so right.. Barbara IS a wonderful part of our team. She really know what customer service is all about and we're glad you are able to see that. Enjoy your visits at Acura :) We look forward to working with you!
Dynamite Staff!
I always look forward to a wonderful experience from the Service folks, starting with Barbara and her beautiful smile:) Thanks for always taking great care of me and wishing all of you Happy Holidays!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind words with us Jolene. Barbara as well as the rest of the service team are all wonderful, wonderful employees and genuinely enjoy helping our customers. We appreciate your feedback. Happy holidays to you as well! This month will surely fly by.
Great Service from Tom Trulis
We stopped in to test drive a 2015 MDX. Tom greeted us right away. What both myself and husband observed right away was his friendliness and "non-pushy" style. He took us to the test track to drive the MDX. What a great experience to get familiar with the vehicle. Needless to say we ended up driving it home same day. But not without Tom giving us a very thorough overview of the car. There are so many great tech options on the car and Tom explained them so well. We would absolutely recommend Tom to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Woohoo! New MDX!! Congrats :) We're very pleased to hear this feedback and are even more pleased to know that you had such a great time at tour dealership and working with Tom. He's a great part of our team. If you have any further needs or just questions/ comments/ concerns, feel free to swing on by. We look forward to working with you again. Enjoy the new ride!!