Reviews
Extra mile
Neil and Bob went the extra mile to help me with my car today.They gave my car the service that it only Needed. Neil was very helpful with excellent service. I was telling him about the bumper sticker stuck in my car window. Then Bob was there and told me he could get it off my car. He took my car and was back in 5 minutes with no bumper sticker. We are so happy! Thanks guys! 11 years I have been taking my car here for service. Always happy. Sincerely, Jean S. K.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
At Continental Acura, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We sincerely appreciate your loyalty to our dealership and are very pleased you enjoyed your experience with Neil and Bob and we hope you will continue to use our dealership for your automotive needs. Thank you for your great review! Take care, Andy Trilla | General Manager | andyt@conacura.com
Fantastic Service
Any issue I have ever had they have been more than helpful. Their dedication and friendliness is the reason why I will purchase my next vehicle from them. (TLX) Thanks again Guys!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to share with us! I'm very happy to hear we could be of such great help to you. We are dedicated to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Andy Trilla | General Manager | andyt@conacura.com
Thank You!!!
Chris and Neil are always fantastic! They and their teams take great care of My Wife, myself and our 2 TSX's Thanks for the great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi and thanks for your kind words! We appreciate Chris and Neil as well as the rest of our staff and we are thrilled that they have taken care of you and your wife. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Don’t hesitate to ask if there is anything else we can do to help you. Best regards, Andy Trilla | General Manager | andyt@conacura.com
first time buyer
I was very pleased with his knowledge of cars and although i did not make a purchase at the time when i am ready and the time is right i will definitely go back and ask for his help in making my purchase.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Maria, thank you for reviewing your time spent at Continental Acura. Our team commits themselves to exceptional service and a vast knowledge of our models and I am glad your experience with our staff reflected this dedication. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Best regards, Andy Trilla | General Manager | andyt@conacura.com
"Went the extra mile!"
The air was leaking in my tire today. I called Dan at Continental Acura of Naperville for a service appointment. He asked me to come right in and they would help me. They diagnosed the problem, fixed it and washed my vehicle! Dan helped to resolve the problem in a timely manner and kept me informed of when my vehicle would be ready. Shirley was welcoming and efficient in helping to complete the billing and deliver my vehicle promptly. Thank you, Dan and Shirley!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in a timely manner. I will be sure to pass along your thanks to Dan and Shirley and we look forward to servicing your future automotive needs! Best regards, Andy Trilla | General Manager | andyt@conacura.com
By Far The Best Customer Service
My Wife and I went in looking for a specific car, (2013 Acura TL) I had called the dealearship and spoke with a gentleman- Kevin Ahlert. He had the cars lined up and ready for us when we walked in. We went on a test drive and sat down to run numbers. - (usually the part where the review goes south) Kevin was exceptionally professional, he worked with us to get us to our goal. By far the best customer 1st driven sales guy i have dealt with. After 3 weeks of having the car not only did I get a great price for the car but I have a Sales Guy that I can trust confidently enough to refer my friends an family to. The Whole Staff at Continental Acura is awesome, but Kevin separates himself by intently listening to what our focus was, budget, car, color, every feature we wanted etc.. He made sure he made it happen on his end to deliver.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction, and I am happy to hear that Kevin was able to gain your trust in our business, and he is a valuable team member, indeed. Congratulations on your new Acura TL and we look forward to servicing your future automotive needs! Take care, Andy Trilla | General Manager | andyt@conacura.com
Continental Acura of Naperville
We have never received better customer service when buying a new car! Their service in every aspect was spectacular and amazing!! My husband and I have never been happier! Continental Motors took the stress out of buying a new car and made it a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that our efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand! Take care, Andy Trilla | General Manager | andyt@conacura.com
Easiest car purchase ever!
Tom was great to work with. I was shown respect as a woman negotiating the deal. Continental met my price expectations. Tom was very thorough in explaining all the features of the RDX. It was the best experience I have had in purchasing a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Amy, for writing this fantastic review and giving our dealership such an excellent star rating. It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. I am sure you are continuing to enjoy your new vehicle and hope that we have earned your repeat business by working hard to get you the best price possible. Tom is an asset to Continental Acura and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. If you have any other concerns or questions, feel free to contact us at your most convenient time. Best Regards, Andy Trilla | General Manager | andyt@conacura.com
Susan and Dick
We had a great experience buying our new Acura TL @ Continental Acura in Naperville. Greg Pew, Sharon MacDonald and Kevin Ahlert were professional, knowledgable and made this transaction a pleasure! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, Susan and Dick! We truly appreciate you taking the time to compliment our business on DealerRater. It means the world to us when we know we are doing well and our customers are leaving fully satisfied. We strive to provide an excellent service experience to all of our customers. Please do not hesitate to reach out if you have any outstanding questions or concerns. Also, find us on Facebook and Twitter for news and specials. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Highly Recommend!
I was in the market for a certified pre-driven Acura TL and happened to find one on Cars.com listed by Continental Acura. I called and spoke with Greg Pew who confirmed the car was still available so I made an appointment with him to see it that same day. I checked out a couple of other Acura dealerships before making the long drive out to Naperville and it was a nice surprise after visiting the other places that day! The car I was interested in was washed and ready with a window tag saying "Reserved for (my name)". The vehicle was well priced and the condition of the car was almost flawless. Greg and Sharon were very helful with questions I had about the car, financing, warranty and other related matters which made the whole car buying experience effortless. The showroom and customer amenities Continental Acura had to offer was something I've never experienced before with Audi or BMW and the staff seemed to be focused on one goal which is customer service. I HIGHLY recommend Continental Acura for new or pre-driven sales! I have not serviced my car with them yet but I am sure it will also be a great experience too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On behalf of our dealership I sincerely thank you for taking the time to write such kind words about our sales team. Greg and Sharon are great with people and they strive to create a positive buying experience for every customer. They will be very happy to hear that he was successful in that endeavor. Congrats on your new car! If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like/follow our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Sincerely, Andy Trilla | General Manager | andyt@conacura.com