Reviews
Visited Continental Acura last Saturday and had an...
Visited Continental Acura last Saturday and had an outstanding experience with Mr. Kevin Ahlert. He was friendly, energetic, extremely knowledgeable, and showed extreme value of my time throughout the entire process. Kevin knew all about the financing and even the extended warranty options. It was by far the best experience I had at any of the dealerships I visited and certainly think highly of not only Mr. Ahlert, but the entire organization as well. FIVE stars for Continental Acura as this dealership seems to be at the top of their game. I couldn't be happier! I salute their efforts, Mr. Ahlert's as well, and will certainly be visiting the dealership again soon for service. Thanks Continental Acura!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! Continental Acura strives to provide the best in-class service experience possible and it is rewarding to see we are reaching that goal. Kevin will be glad to hear about your kind words as he takes customer loyalty very seriously. Be sure to find us on Facebook and Twitter for news and specials. Sincerely, Andy Trilla | General Manager | andyt@conacura.com
Abe was very helpful, friendly and courteous. He made me...
Abe was very helpful, friendly and courteous. He made me a life long Acura fan. I can't see myself shopping anywhere else for a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Abe will be happy to hear about your experience at our dealership. Also, be sure to connect with us on Facebook and Twitter for news and specials. Best regards, Andy Trilla | General Manager | andyt@conacura.com
First and foremost, Tony did an absolutely phenomenal job...
First and foremost, Tony did an absolutely phenomenal job at meeting our needs for our purchase. If I had the opportunity to, I'd be more than happy to purchase another vehicle through Tony. Me and my brother came in with hopes to buy a 2012 Acura TL. In the end, I happily drove off with a car that I am exceptionally satisfied with. I love my car. I don't think I could have been made a better offer on this vehicle than what I received through Continental Acura. I've had other dealers call me asking if I was still in the market for a new car. When I told them that I had already bought my car and at what price, the salesmen were shocked. Their response was "Wow, well you definitely can't beat that price, that is an excellent deal." There you are, you even have salesmen from other Acura dealerships shocked by the service from Continental. Tony was very patient with us. In the beginning, we weren't on the same page between the price he offered us and the price we were hoping to receive. However, he was patient and kind (the guy was working with us on his day off AND no lunch break!) and continued to listen to our needs. He was also very hospitable as well, always making sure that we had received something to drink, had enough time to contemplate any decision making we had, and were overall comfortable throughout our car-buying experience. The actual paperwork process went through very smoothly as well. Tony was constantly keeping me up to date, making sure I was not shut out for a second. Would I recommend Continental Acura? Would I make another purchase through them? Absolutely.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much Mike for this excellent review. We take pride in providing the best in-class service experience at Continental Acura. It is so rewarding to see customers being treated this way, and we are glad you shared that experience. Congratulations on your new car, we hope you enjoy it! We look forward to seeing you during your next visit to our dealership. We are honored to read your sincere and outstanding recommendations. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Very professional, low pressure and accommodating. It was...
Very professional, low pressure and accommodating. It was a pleasure working with Greg Pew and his assistant Sharon McDonald. I really appreciate their straight forward approach unlike other dealerships I dealt with while looking for the same vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is very kind of you to write us such a nice review about Continental Acura of Naperville. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Greg and Sharon will be glad to hear about your experience with them. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Sincerely, Andy Trilla | General Manager | andyt@conacura.com
Any service required for both my 2010 Acura's I rely...
Any service required for both my 2010 Acura's I rely Chris Papo for direction. Chris is friendly and has the knowledge along with the expertise that I come to rely on so, he is my "Go To Guy" anytime I have questions or any other issues related to my vehicles via phone or in person. Chris is a real pleasure to talk to even if it's just basic chit chat about just general stuff unrelated to my vehicles. Best Regards, Michael Shredl
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First off, thank you greatly for being so kind to write this review on our dealership! Chris takes customer loyalty very seriously and he will be happy to hear that you were satisfied with your experience. Secondly, it’s helpful to know when we are doing well and when we're not. I really hope you enjoy it. If you have any questions or concerns do not hesitate to come back in. Also, there are plenty of great deals and incentives available through our Facebook and Twitter pages. So be sure to check them out! Best regards, Andy Trilla | General Manager | andyt@conacura.com
I was extremely impressed and satisfied with my purchase...
I was extremely impressed and satisfied with my purchase at this dealership. My salesman, Steve Heinrich was very knowledgable and patient in helping me choose my new car. He provided me with several options and helped me explore each one. He was professional and made me feel ilke my business was important to him. Anytime I hear a friend or co worker mention looking for a new or used car, I give them Steve's card.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Many thanks for stopping by to leave a wonderful 5-star review about Continental Acura of Naperville. I'm happy our team was able to accommodate your every need and that you were able to find the perfect vehicle. Steve is a great member of our team and we are proud he was able to assist you in finding the perfect fit. Also, thank you for referring your friends and family to us, that means a lot to us. Please contact us with any questions you have and be sure to follow us on Facebook and Twitter for great service specials. Happy Holidays to you and your family! Best regards, Andy Trilla | General Manager | andyt@conacura.com
All members of this dealership team are friendly and...
All members of this dealership team are friendly and respectful to customers at all times. They make every attempt to schedule appointments or "fit you in" at the your convenience. You are always informed regarding needed service and the associated cost. Car is washed for you at every visit. Shirley is alway so pleasant!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for leaving this excellent review of our service department! At Continental Acura, we understand how stressful service appointments can be, therefore our team strives to provide our customers with competent and efficient service at each visit. I am happy to hear that both Shirley has been able to demonstrate our commitment to exceptional customer service. We look forward to serving you in the future! Be sure to connect with us on Facebook and Twitter for exclusive offers and updates. Sincerely, Andy Trilla | General Manager | andyt@conacura.com
I don't have a single regret. I got the right car for...
I don't have a single regret. I got the right car for the right price in what was the most painless car buying experience I've ever had. I purchased a brand new 2013 TSX. Not too long after purchasing the car I noticed an annoying rattle in the cabin. These types of things are incredibly difficult to track down and fix. The mechanics were very patient and determined to fix the problem. The service tram exceeded all expectations and fixed the issue. 5 Star experience all around. Jason S
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, Jason! Congratulations on your new 2013 Acura TSX! I am glad our Service Team was able to solve that issue for you right after your purchase. Follow-up after a purchase is very important and we take that very seriously. We want to make sure you're fully satisfied with your purchase and the way we accommodate your needs. Please be sure to find us on Facebook and Twitter for exclusive deals and news! Best regards, Andy Trilla | General Manager | andyt@conacura.com
I've been a customer of Continental Acura for many...
I've been a customer of Continental Acura for many years and my 2006 Acura RL has only been serviced at the dealership. This most recent visit with Chris Papo just was another indication of the focus on quality and customer service which has been evident over the years. They do a great job and I'm always confident that they are looking out for my best interests.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this great review! Chris truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. We look forward to seeing you in the near future for any of your automotive needs. We work hard to process everything as quickly as possible. Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Andy Trilla | General Manager | andyt@conacura.com
Bought 8 cars so far from this dealer and have all of...
Bought 8 cars so far from this dealer and have all of them serviced here all the time. I always get great service at a fair price. Wonderful, friendly staff. I very much recommend this dealer for all of your car needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I really appreciate you being so kind as to write this review about our dealership. Also, I would like to take this opportunity to thank you for your loyalty. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that we provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and news. Best regards, Andy Trilla | General Manager | andyt@conacura.com