Reviews
Great experience with Tony!
Tony was absolutely fantastic and answered any questions I had! He took the time to go over everything and make sure I was comfortable with the car and just made everything easy. I would recommend him to anyone and my family and I will be buying all our cars from him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! Tony is great with people and knows how to take care of customers. We are glad to have him with us. We look forward to serving you next at our dealership and do not hesitate if you have any outstanding questions or concerns. Also, be sure to connect with us via Facebook and Twitter for specials and news Best regards, Andy Trilla | General Manager | andyt@conacura.com
Thanks!
I came in for my free car wash and Barbara was very helpful and went the extra mile. She vacuumed the seats, which is above the normal service. Thanks Barbara, for always having a smile on your face and keep going that extra mile! Thanks, J. Z.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review, we truly appreciate you going out of your way to share your experience. Barbara is a great asset to our team and are proud to have her with us! Also, please feel free to reach out if you have any questions or concerns. Be sure to connect with us on Facebook and Twitter for news and coupons. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Great Parts Department
While getting my tires rotated at a tire store. I was told I had to bent rims, thanks Chicago potholes. I did not want to buy a new set of rims. Plus I wanted to keep the original look of the car. I looked online for rims and found some for my 06 TL. But it would take a couple of days to get them. I called up the parts dept at Continental Acura in Naperville. Spoke to Bob who was very understanding of my situation. I asked if he could price match the online price of a competitor. He did no questions asked. When I went to pick up the rims. He was very courteous and accommodating. I appreciate this kind of customer service, it's the kind that one a loyal customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the outstanding review! We truly appreciate you taking the time to rate us on DealerRater. We are sorry you had wheel damage due to potholes, that is never fun! We are happy to assist you, we hope you're enjoying your new wheels. Don't hesitate to reach out if you have any questions or concerns about your last visit. Also, be sure to find us on Facebook and Twitter for news and specials. Best, Andy Trilla | General Manager | andyt@conacura.com
Kirk was very friendly and professional. He went over...
Kirk was very friendly and professional. He went over all aspects of the car thoroughly and followed up with me to see if I had any questions/concerns. Kirk made my buying experience the best ever!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the outstanding review, Susan! We love to hear about our customers' feedback! Kirk will be so happy to hear you received the best car-buying experience ever! Do not hesitate to reach out if you have any concerns or questions regarding your latest visit. Also, be sure to find us on Facebook and Twitter for news and coupons! Best regards, Andy Trilla | General Manager | andyt@conacura.com
Service was outstanding as usual. Employees are friendly...
Service was outstanding as usual. Employees are friendly and prompt. Always enjoy the waiting area. Nice to separate the TV area from a quieter area to read or do work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We are glad you were able to fully enjoy the waiting area and use to be productive or to relax. Our number one priority is to fully satisfy all of our customers. We look forward to seeing you again at our dealership, in the meantime be sure to find us on Facebook and Twitter. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Always friendly, timely, informative and accurate (with...
Always friendly, timely, informative and accurate (with pricing and service commitments). I have purchased 2 cars here and have all of my vehicles serviced here exclusively (and one vehicle is a Honda previously purchased from another dealer).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and congratulations on your new car! We strive for total client satisfaction throughout the purchase process, as well as during your vehicle ownership. I am glad to hear that our staff was able to provide you with excellent customer service during your visit, as well as ease any concerns you had following your purchase. We hope to see you for your future automotive needs! Be sure to connect with us on Facebook and Twitter for updates and exclusive content. Best, Andy Trilla | General Manager | andyt@conacura.com
I purchased my Acura MDX 2 years ago and prior to the...
I purchased my Acura MDX 2 years ago and prior to the purchase I was a lifetime Lexus/Toyota customer. I will continue to buy my vehicles from Continental Acura, because I LOVE my car, but equally as important is i LOVE the service I receive every time I am there. I only named 2 of the service guys, but please give credit to all of them. They know me by name and treat me like family. Barbara in Service is the most joyful woman, and she is very respectful of my schedule/time when I'm waiting for service or a car wash, and Shirly at the desk is ALWAYS bubbly and talkative. I feel like they genuinely care about their clients, and I want them to know I appreciate everything they do to make my experience fantastic every single time. Best regards, Jolene Porter
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow! Thank you so much for the kind words, we truly hope to see you again soon. Also, thank you for taking the time to review us on DealerRater. Our entire staff will be pleased to hear about your feedback as they all take customer loyalty very seriously. Be sure to find us on Facebook and Twitter for specials and news. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Great to work with. Very smooth transaction. I was able...
Great to work with. Very smooth transaction. I was able to buy this car with my 4 and 6 year old boys with me the whole time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We truly appreciate you taking the time to publish this outstanding review. We try our best to exceed our customers' expectations in terms of service quality. Also, we would like to congratulate you on your new vehicle! We hope you enjoy it. Be sure to find us on Facebook and Twitter for specials and news. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Had a great experience buying a car. Tony did an amazing...
Had a great experience buying a car. Tony did an amazing job to get all my needs met and made sure everything was taken care of. The dealership itself is also incredible with wonderful waiting areas, car wash and service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the great review! Congratulations on your new car! Tony will be glad to hear about your experience and to know you were fully satisfied with your latest visit to our dealership. We strive to provide the best customer experience and customer facilities. Once again, thank you for all the compliments, we look forward to seeing you again soon. Be sure to find us on Facebook and Twitter for news and specials. Best regards, Andy Trilla | General Manager | andyt@conacura.com
I worked at a car dealer for a short while, so I know how...
I worked at a car dealer for a short while, so I know how things are done. This was a pleasant experience. Tony was very helpful and knew his technology aspect of the vehicle. He helped me setup several things. I would highly recommend Tony if you need a vehicle. Dave Jordan
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review, Dave! We appreciate you taking the time to write this review. Tony will be glad to hear about your experience, he takes customer loyalty very seriously. Also, be sure to find us on Facebook and Twitter for special and news. Best regards, Andy Trilla | General Manager | andyt@conacura.com