Reviews
I proudly own a 2010 Acura MDX purchased from Greg Pew at...
I proudly own a 2010 Acura MDX purchased from Greg Pew at Continental Acura. This is a amazing vehicle !! I am very pleased with Chris Papo as my service manager. His promptness, politeness, and product knowledge assures me when I leave, my MDX is safe and ready for the demanding Chicagoland traffic conditions. Thank you Chris and Continental Acura.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to post this great review! We love to hear your feedback. We are so glad to have Chris on our team, he's a great team member and his competence is always appreciated by everyone who is in contact with him. Please be sure to connect with us on Facebook and Twitter for exclusive content and news. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Chris Papo is well skilled in customer service. He is...
Chris Papo is well skilled in customer service. He is Knowledgeable on car information and corrective action, He explains the problems well and simply. His skill and personality make it a pleasure to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to write this review. Chris' sales excellence is always consistent and I'm glad that your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and we’ll continue to provide great service! Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Andy Trilla | General Manager | andyt@conacura.com
Chris does a fantastic job. He explains any issues that...
Chris does a fantastic job. He explains any issues that comes up and works hard to make any service call a quick and pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great rating on DealerRater. We are proud to have such great customers and staff. We strive to provide everyone of our customers the best in-class experience. We look forward to seeing you soon for your next visit. Chris will be happy to hear about your experience. Be sure to connect with us on Facebook and Twitter for instant news and updates. Best regards, Andy Trilla | General Manager | andyt@conacura.com
I just wanted to finally give Continental Acura a great...
I just wanted to finally give Continental Acura a great review for all the help I received last week. A family health issue happened in my family. Unfortunately while at the hospital I heard a loud groan from my 06 TL. I called in on Monday morn to set up a appointment. Shirley as always was helpful. I left a voice mail for Maria who schedules appointments. She promptly returned my call and understood my situation and set up a appointment with a loaner since I still needed to go back and forth to the hospital where my father in law was in ICU. John in service helped get the car in. I was then called very soon by Chris Papo. Who verified my car has a TSB and there would be no charge. Thanks to all involved in helping with my car. I couldn't ask for a better experience. I have both my Acura's serviced here for the past 10 years and will continue to do so. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us on Google+, Alex. We are happy to see that you've been receiving excellent customer service from our service staff. We are glad to accommodate to your needs and that you were able to be back in your car in no time. Chris is a great member of our team and he takes customer service very seriously. He will be glad to hear about your experience. We look forward to seeing you in the near future. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Just walked out of Naperville Acura service center and...
Just walked out of Naperville Acura service center and thanks to Chris Papo my day turn from bad to good! Great customer service! I will recommend this service center to all my family and friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review about your experience with our Service Center. We strive to provide 100% customer satisfaction. Chris Papo is a key member of our service team and he will be thrilled to hear about your experience. Thanks for recommending us to your friends and family. We look forward to seeing you in the near future for your next visit. Best regards, Andy Trilla | General Manager | andyt@conacura.com
I have bought 3 Acura TLs from this dealer and I have...
I have bought 3 Acura TLs from this dealer and I have always received a good price, a fair trade and an excellent purchasing process. The service department is the best I have experienced with over 48 years of driving experience. They are extremely courteous, always complete work on time, at the estimated price and with excellent quality. They are even competitive with purchases, such as tires. The detail department is the best ( I even take my BMW there to be detailed ). The Assistant Service Manager, Chris Papo, always provides excellent advice, goes the extra mile to take care of me and my car. I feel he takes pride is his work and truly takes an interest in me. On a rating scale of 1 to 5, this dealership is a 6 !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to post this great review about your experience at Continental Acura. We are pleased your repeated experiences with our entire dealership staff has been so pleasant. Chris will be thrilled to hear your feedback, he's a great member of our team. We strive to have 100% customer satisfaction and we look forward to seeing you in the near future for any of your automotive needs. Be sure to find us on Facebook and Twitter for instant updates and news. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Again, Chris Papo significantly exceeded expectations...
Again, Chris Papo significantly exceeded expectations with my service experience. Chris is always prompt and courteous, does an outstanding job of working with my schedule, addresses all my concerns and fully explains, in understandable terms, not just what work needs to be done but also explains why. Chris is one of the reasons I am loyal to Continental Acura.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, Mark! We appreciate you taking the time to write this great review about our dealership. Chris is an excellent member of our team and we are so proud to have him. He takes services very seriously and ensures 100% of our customers are fully satisfied. Please don't hesitate to reach out to me if you have any questions regarding your car. Be sure to follow us on Twitter and Facebook for deals and specials. Best regards, Andy Trilla | General Manager | andyt@conacura.com
Chris Papo was very polite and informative when I had my...
Chris Papo was very polite and informative when I had my car in for new tires and oil change. Chris was able to match the Discount Tire price on the tires I purchased. Therefore, I felt comfortable buying this product from the deal I purchased the car. Chris made sure I was completely satisfied with the work performed on my car. Thanks Chris for doing a great job. Johnv
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On behalf of our dealership I sincerely thank you for taking the time to write such kind words about our sales team. Chris is a great member of our service team and he strives to create a positive experience for every customer. He will be very happy to hear that he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to find us on Facebook and Twitter to stay in the loop with exclusive news and specials. Best regards, Andy Trilla | General Manager | andyt@conacura.com
I bought a new RDX from Tony about a week ago. It was an...
I bought a new RDX from Tony about a week ago. It was an absolute pleasure working with Tony!! He made the car buying experience easy. Very friendly and excellent customer service! I will be back when I'm ready for my next vehicle. Thanks again Tony, I love my RDX!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Congratulations on your new RDX! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Tony was able to satisfy that. Don't hesitate if you have any further questions or needs. Also be sure to connect with us on Twitter and Facebook for exclusive content and news. Andy Trilla | General Manager | andyt@conacura.com
Having spent a great deal of my career in sales, buying a...
Having spent a great deal of my career in sales, buying a car is one of my least favorite things to do because most people who sell cars are only interested in selling a car; and therefore will say about anything to get you to buy. This was not the case with Tom Trulis or Continental. I visited the dealership several times before actually sitting down to purchase and never got the sales spin or pressure to buy; they allowed me to go through the process at my pace. In fact, there was 6 weeks or so between my 1st and 2nd visit yet Tom recognized me and expressed interest in helping me make an informed decision (was Acura the right car, buy used or new, etc.). Tom is a genuine guy and I appreciated his open communication. Even when I came in without an appointment he would let me know if he was tied up with a customer, how long he was going to be and would check in and give me an update on his availability; but still committed to the client he was already engaged in serving. Overall, this was a great experience and I would highly recommend Continental (engaged several others through the buying process and all were very engaging and a positive interaction) and I would very highly recommend Tom Trulis.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of our dealership I sincerely thank you for taking the time to write such kind words about our sales team. Tom truly is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new Equinox! If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to connect with us on our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Best regards, Andy Trilla | General Manager | andyt@conacura.com