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Advantage Acura of Naperville

(469 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (630) 931-8809 (630) 931-8809
Used (630) 426-6824 (630) 426-6824
Service (630) 931-8806 (630) 931-8806

Reviews

(469 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Advantage Acura of Naperville from DealerRater.

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I was actually not under any pressure in purchasing a...

I was actually not under any pressure in purchasing a vehicle but my colleague had mentioned that, " if you want to take a look at a car you have to go to my guy Tony." My dream luxury car purchase became a reality. Tony Garcia was extremely courteous, professional and very knowledgeable. He answered all my questions and made sure that I felt absolutely comfortable in making my decision on which car to purchase. I was very pleased with the service at the dealership and Jerry Burton was very patient with me as well. He explained the pros and cons on which coverage was best for me and I took both Tony and Jerry's advise when I purchased the insurance on my car. They are wonderful employees and I was very satisfied. I have already recommended Continental Acura of Naperville to a couple of my friends and I'm sure they will not be disappointed. Excellent service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you for this five star review of your car shopping experience. Tony, Jerry and the staff at Continental Acura know you will enjoy your dream car for many years. You can always rely on being comfortable and confident with our customer service. Follow us on Facebook and Twitter. Regards, Andy Trilla-GM andyt@conacura.com

This was the the best new car purchase I have ever...

This was the the best new car purchase I have ever experienced. I orginally came to the dealership alone to have some questions answered on the Acura. I had browse online and had narrowed by search down to three SUV's. My thought was just to look at the inside of the RDX. The person behind the desk, asked if I wanted help but I replied that I was just there to look. As I was looking Tony Garcia came over and asked if I needed help, I said that I didn't I just wanted to check the RDX out. He stayed and answered several questions I had and offer more information that was very informative. This was so unlike the time I came to the dealership ready to purchase a car and was ignored by the sales staff. I made my decision and my husband and I came back the following week, and asked for Tony. Tony could not have been more friendly, and helpfuI and I so appreciated that he was not pushy at all. I received a great price on the Acura and an exceptional price on my trade-in. I received other excellent service from Jerry in financial services. My RDX was ready in no time, polished and with my plates transferred. Before we left, Tony took the time to show us the hi-lights of the new tech package so that we could experience it immediately. If you are in the market for an Acura I so highly recommend Tony and his team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for this great five star review. We are happy to deliver the best car shopping experience you've ever had. Tony, Jerry and the staff congratulate you on the new RDX. We look forward to having you and your husband as life time customers. Continental Acura will be happy to help any family or friends in need of a new vehicle. Stay in touch by following us on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com

My husband and I went into Continental not knowing...

My husband and I went into Continental not knowing whether we were going to purchase a ILX, TSX, or TL. Abe Crump was extremely helpful, patient, and was happy to answer all of our questions. He explained things thoroughly spent the time to let us test drive all three vehicles and was very knowledgeable about Acura and the different models. We are thrilled with our new ILX! We would definitely recommend Abe Crump to our friends and family. We look forward to working with Abe in the future! Our best regards, Doug and Nicole Meyers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you Nicole and Doug for this five star review. We Congratulate you on purchasing a new ILX. Abe and the staff at Continental Acura go the extra mile to make sure you are given a rewarding car shopping experience. Our dealership appreciates your business and looks forward to seeing you again. Visit Continental Acura on Facebook and Twitter. Regards, Andy Trilla-GM andyt@conacura.com

My experience with Tony Garcia was outstanding. I was...

My experience with Tony Garcia was outstanding. I was referred to him through my brother-in-law, Bill Hammond who also had a great experience. Tony was very knowledgeable and informative with all my questions and was a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for this five star review. We appreciate having you as a customer. Bill, Tony and the rest of the staff will always deliver a great customer service experience. We look forward to helping you again in the future. Take advantage of our specials and promotions by following us on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com

We were looking for a used Acura for our daughter. Kevin...

We were looking for a used Acura for our daughter. Kevin took us on 3 test drives and let us take the car home overnight. The TSX needed some work done on it and when it was ready Kevin dropped it off at our house. I would highly recommend Kevin and the entire Continental Acura dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

We would like to congratulate you and your daughter on purchasing the TSX. Continental Acura will always go the extra for mile for our customers. You can count on us to deliver the best customer service possible. Take the time to follow us on Facebook and Twitter for great specials and promotions. Regards, Andy Trilla-GM andyt@conacura.com

I've been through the car buying experience enough...

I've been through the car buying experience enough times to know exactly what I don't want (hassling) and with recently purchasing a new vehicle from Continental, other dealerships should be ashamed of how they conduct business. The staff I worked with including Tony, Josh, and Jerry were very personable, professional, receptive, and thorough throughout the entire process. 5 stars across the board for these gentlemen and the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Congratulations on the purchase of your new vehicle from Continental Acura. We are happy to have you as a customer and will always give you rewarding customer service. Tony, Josh and Jerry are looking forward to seeing you again. Thank you for this great five star review. Take advantage of our specials and promotions by following us on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com

Tony was extremely patient when I called and made every...

Tony was extremely patient when I called and made every effort to find a car that would meet my preferences. He was very professional, had a sense of urgency, was not pushy, very informative, and made sure we were confident this was the car we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for giving Continental Acura this five star review. Tony and the rest of the staff appreciate your business and will always go above and beyond for you as the customer. Our dealership is very professional, patient and friendly when it comes to serving you. Please feel free to call us if you have any questions or concerns. Follow our dealership on Facebook and Twitter. Regards, Andy Trilla-GM andyt@conacura.com

I came to Acura continental to my truck for any damage...

I came to Acura continental to my truck for any damage due to high waters in my area. My representative Alexandra was very friendly and helpful throughout the inspection of my MDX. They did not charge me since the inspection did not detect any damage. Moreover, Alex detected that a software needed to be applied so they did it too. Overall, a very smooth experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Thank you for choosing Continental Acura! We're thrilled to hear Alexandra was friendly and helpful throughout the inspection of your MDX. It's great you appreciated that we did not charge you for the inspection as well. We love that you had a smooth experience with us! Please reach out to us at any time if you have any questions for our service or sales staff. Don't forget to find us on Twitter and Facebook for exclusive specials and other offers. Sincerely, Andy Trilla-GM andyt@conacura.com

Continental Acura has been our service center of choice...

Continental Acura has been our service center of choice over the last seven years since we moved to Naperville. After an initial unpleasant experience at the service department, we were recommended to Neil who with his diligent attention and customer focus ensured that we retained Continental as our dealership of choice. It has since been a pleasure working with Neil who has ensured that our MDX receives top quality care, from ongoing maintenance services to a couple of warranty repairs that were performed on the vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Neil and the rest of the staff thank you for this five star review. Continental Acura is happy to have you as a customer and we will do our best to make sure it stays that way. Our service department is here to guarantee you and your vehicle get the best care possible. Stay in touch and follow us on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com

Very friendly staff and the ease of this purchase, is...

Very friendly staff and the ease of this purchase, is what all dealerships should strive for. Thanks to Continental for your help and great facility!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate this five star review. Our entire staff is very friendly and professional. We look forward to seeing you again. Stay in touch and follow Continental Acura on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com