Matt Bowers CDJR

DO NOT go to Matt Bower service department. They lost my key fob to my vehicle and I have to wait for a replacement to come in for them to look at my vehicle. Two different employees in the service department lied to me about the repairs being in process, when my vehicle has NOT even been looked at due the losing of the key fob and waiting for another one to be delivered. Lying to a customer is unprofessional and unethical in my opinion. I am grateful that I was provided a loaner vehicle to drive while the repairs are being completed, but I did have to pay out of pocket for my rental for one week. I currently have a complaint filed to management regarding my issue. I will never, never take my vehicle there again. I will see what other places in my area can service my Jeep which is under extended warranty coverage until it hits 7 years or 100,000 miles, whichever comes first. It is so disappointing that the service department is so poor at Matt Bowers because my experience with sales was amazing. I would have returned to purchase another vehicle in a heartbeat from Gus my sales representative. It is just sad that someone can do such quality work, but others can ruin that positive experience with their poor customer service! Very disappointed.

These guys are the worst for service. You can never get a service advisor on the phone. I have left messages to get service on my vehicle that cost over $100k and still waiting two weeks later to get a call back. Currently, my new vehicle can't even be driven. Very frustrating!!!

Hi everyone, I was very pleased with the service from Matt bowers. When I walk through the door everyone smiled and said hi. I went to speak to the service advisor Kelsey, I told her what I need it and she was very helpful and honest with getting it done. Thanks again Kelsey for the great service!!!

no ethics do not trust does not honor appointments sold trust right under me drove 2 hours to get there after being told truck there salesman said we dont care about appointments

Definitely have many doubts about this dealership.I am not getting questions answered.It looks like they may not want to help me.In their defense they did sell first car I was looking at to hopefully work a deal.They are quickly moving to my short list of dealers not to deal with..As for as doing a deal over the internet and phone they seem like amateurs.

I would like to thank for helping me to find a vehicle ,and your patience

I contacted the dealership around 8:30 in the morning, the person i spoke with took my information and told me someone would contact me, i called back around 11:45am and the person i spiked to said i see you information is in the computer, it’s being worked on someone will call you. Nothing could be possibly worked on because all i gave them was my name and phone number! I called back around 5 that afternoon i was told another story. Contact another dealership and my deal was done in about 2 hrs!!! These people are very unprofessional and liars!

Attempted to purchase an advertised truck . Tried to make it as simple as possible, asked for the cash price via the supplied online form. got an immediate response(phone call) Woman took my information and told me I would receive a phone call with the price and the info on the down payment to hold the unit by the close of business the following day. No phone call, tried again this time with Sales, Valerie made the same statement, close of business that same day. Nothing, Tried to contact her on her cell# she provided again no answer. Amazing, 0 professionalism, 0 common curtesy not to mention Lying to a potential customer ready to spend 60k. good luck if you ever have an issue with something purchased at this dealership. once I find out what happened to the vin and construct the timeline of events the experience will be used for an article. Never know who your customer might be...........

Needed info on a vehicle. Doug Gronowski answered all my questions. Duke restored my faith in car salesmen. I recommend Duke for your vehicle needs. Best salesman ever! No hassle. ////Terry M.

Excellent salesperson I would see Duke again for a new vehicle. Excellent service great personality. Works with the customer takes his time and is fair with customer.