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Matthews Kia of Clay

(422 reviews)
Visit Matthews Kia of Clay
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 641-7609 (315) 641-7609
Used (315) 641-7654 (315) 641-7654
Service (315) 409-7168 (315) 409-7168

Reviews

(422 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Clay from DealerRater.

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Always Great!!

This is our 5th used car purchase from Fuccillo’s ...2nd from Kia of Clay . We have never been disappointed! Kelly was amazing.... because of COVID, we did everything over the phone or online ... she made us feel comfortable and confident with our purchase the entire time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nick Capria - General Manager, 315-657-9000 - Nick@fuccillo.com

Excellent Service

The staff are incredible and willing to go the extra mile to help you. Moe helped me get my lease and was an excellent salesman. From the minute I stepped foot on the lot to the moment I drove off in my new car, I felt taken care of. Thank you Moe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Haley, thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with Moe and the rest of the staff. Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

kia forte

The place was clean. they offer refreshments. The dealer and manager talk to us Everyone was very friendly. They explained different programs. What they can offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Anna, thank you for the feedback! We are happy to hear about your positive experience and are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

truth in dealing...

Rip off, Misleading liers. SAVE blah blah blah off MSRP. What a bunch of xxxxxxxx. MSRP means NOTHING... for no matter how much your telling people their saving off MSRP, its xxxxxxxx. Take $ 5000 grand off the out the door price why dont you ? Ohhhhh We cant do that. But.. we can give you 5 grand off MSRP.. Imagine that.. And leasing, the biggest bunch of garbage ever. Benifits NO ONE but the xxxxxxxx dealer...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

Fucillo Kia ; Clay

This is my second new car with this dealership. Very clean facility, on time service, honest with the repairs needed, and great service. Would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback, Gioia. I hope you are continuing to enjoy your purchase from Fuccillo Kia of Clay. We can't wait to see you for your next servicing appointment! Sincerely, Nick Capria - General Manager, 315-657-9000 - Nick@fuccillo.com

Unprofessional

Total waste of time. Set an appointment to see a car they had listed. Salesperson called me back in the morning to confirm the time. We drove 90 minutes and were on time. We arrive to find that the salesperson is nowhere to be found and we are saddled with a guy with a bad cough and no clue about the car itself. Oh, and the car wasnt even there. Despite the fact that we set a time, told them we had a 90 minute drive and were on time...it had been taken out. It finally comes back...asked if they were writing a deal on it and were told no...well, you can see where this is going. We drove it, came back and the guy couldnt get the car back to the detail shop fast enough. Waste of 4 hours. Dont bother going out of you way for this place. Youre better off slamming your hand in a car door.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us your review. We strive to provide the gold standard of service for all of our customers. I'd very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

Great customer service!

Don was attentive to my needs and was available when I was able to meet both in person and over the phone. He was fantastic!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fuccillo Kia of Clay Rocks!

I was impressed by the amount of trust I had with the dealership. They made the process seem easy. I have purchased four cars from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My Kia Soul experience

Amber McQuade answered all my questions and is responsible for getting me in the door. She set me up with Shari McIntosh Sales Associate, who was amazing, and with me every step of the process. She was warm, calm, intelligent and easy to talk to. She did a great job of balancing her responsibilities to the dealership and to me and made me feel at ease. I am a professional woman and dealing with a female associate like Shari was exactly what I wanted. Please do not under estimate the importance of females working with each other. I love my new 2020 Soul and barely miss my convertible!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great, fast service

My car was ready when you said it would be, everyone is always so friendly and nice there and they even washed it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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