Reviews
Thks Edwin and Nate for helping me get the car I wanted.
Thks Edwin and Nate for helping me get the car I wanted. Love my 2025 G70
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star rating and kind words for Edwin and Nate! We hope you enjoy your next drive in your G70!
Danie Woo is a kind and nice salesman.
Danie Woo is a kind and nice salesman. We bought a very nice car. We are happy. We really appreciate his help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent review! We're happy to hear that Danie made sure you had a great experience with us. Let us know if there is anything else you need!
Daniel and Vito are very patience and calm to with.
Daniel and Vito are very patience and calm to with. Daniel explained every detail of the car functionality and comparison. Vito went through every parts of the purchase agreement clearly. Great people to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback! We're thrilled to hear that Daniel, Vito, and the rest of the team made sure you had a 5-star experience with us. If there is anything else you need, let us know!
Very courteous all around.
Very courteous all around. Excellent service from both Kyle and Mary. Appreciated the friendly service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your 5-star review means a lot to us! Thank you for the kind words for Kyle and Mary as well. We’re always here to assist you, so don’t hesitate to reach out.
Installed the tail light assembly was done but the
Installed the tail light assembly was done but the getting the parts took some time but done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to have earned your 5-star rating and hope to see you again soon.
During my last service where my vehicle could not take in
During my last service where my vehicle could not take in a charge I felt that Norm Reeves Genesis of Cerritos left a returning customer in the dust with little options but to be at the mercy of the dealership. I understand that loaner vehicles are few and far between with all the recent recalls but for a vehicle that couldn't be diagnosed until the 3rd day on the lot, I feel that supervisors within the service dept should have made the call and amended the issue and not leave a customer without a vehicle for over 5 days. Kyle as the service rep was communicative during the repairs but ultimately I was left between starting a pricey repair or just being left without a vehicle into the following week with no signs of getting a loaner vehicle. The experience has left a sour taste on Genesis the brand and Cerritos as the dealership and I second guess whether my next vehicle should still be a Genesis.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Kevin, we regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager
I love them.
I love them. They are honest and I trust them. They are super friendly and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so happy to see your 5-star review! It was our pleasure to help you. Visit us anytime you need assistance!
Sales assoc Lisa and service assoc Kyle were the best!
Sales assoc Lisa and service assoc Kyle were the best! Everything was handled from beginning to end with the the greatest of professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! We're happy to hear how Lisa and Kyle made your time with us even better. Let us know if there is anything else you need!
Always courteous, respectful of your time!
Always courteous, respectful of your time! Very professional and knowledgeable. Makes you willing to have your work or service done at the dealership vs. going to an outside vendor
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! We're glad to hear that our team made you feel welcome during your visit. If there is anything else you need, let us know!
Kyle is Pleasant to work with.
Kyle is Pleasant to work with. Always responsive. They take care of my issues quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! We're glad to hear that Kyle made your time with us even more better with excellent service. We're here for you if you need anything else!