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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Kyle was awesome he greeted me warmly and took good care

Kyle was awesome he greeted me warmly and took good care of my car! I came here instead of where I bought my car because you guys have been so welcoming! Thanks!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We’re so grateful for your positive feedback and kind words for Kyle! We’re always here to help, so don’t hesitate to stop by or contact us anytime.

Great service but hard to look valet service.

Great service but hard to look valet service. They pick up and deliver car timely

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're happy to hear you had such a positive experience with our service experts. Please reach out if there's anything else we can do for you.

Great service.

Great service. Will use you again. I am very happy with my Genesis GV60. Thanks

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the stellar review! We’re glad we could make your visit a great one. Enjoy your GV60!

Maricela has helped me several times and she is always

Maricela has helped me several times and she is always friendly, helpful, and very professional

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing feedback! We’re so glad you’re satisfied with your experience with Mariela. We’re here for you whenever you need us.

Very efficient service and helpful people.

Very efficient service and helpful people. I was in a rush when I picked up the car and they had it ready and washed

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your 5-star review! It's great to know we met your expectations. We hope to see you again soon!

Fast and excellent service.

Fast and excellent service. Kyle was very knowledgeable and helpful. Will be coming back here again!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the stellar review and kind words for Kyle! We're thrilled you enjoyed your experience, and we'd love to welcome you back soon.

The service team is fantastic, especially Mariela!

The service team is fantastic, especially Mariela! She always takes fantastic care of me. Communication is excellent and she is super helpful with any questions I have.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Your 5-star review is greatly appreciated! It's always great to hear about team members like Mariela who go above and beyond to make a great customer experience. We're here to assist you anytime, so feel free to stop by or give us a call.

Always have a great encounter with staff, from the

Always have a great encounter with staff, from the initial check in to departure. Customer service is alway at it’s best.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We’re grateful for your 5-star rating! Our team is here for you, so don’t hesitate to visit or contact us anytime.

The dealership as a whole lack the courtesy of following

The dealership as a whole lack the courtesy of following through. They NEVER answer the phones, nor do they EVER return calls. Customer service is Very poorly ran.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We want you to be 100% satisfied with your visit and we are sorry to hear that's not the case. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

Excellent service and the deliver my car very clean and

Excellent service and the deliver my car very clean and it was on the time that they promised

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review! We're glad you had a positive experience, and we can't wait to see you again.