Reviews
Kyle Predmore has been a great help with my 2019 Genesis
Kyle Predmore has been a great help with my 2019 Genesis G70. Love coming to Genesis Cerritos.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your support and the 5-star rating and the kind words for Kyle! It was a pleasure to assist you. We are looking forward to your next visit!
I have always had a good experience with norm reeves
I have always had a good experience with norm reeves genesis. Wait time is not too long.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review! We're here for all your needs, so please drop by or give us a call anytime.
The service representatives we have dealt with always go
The service representatives we have dealt with always go above and beyond. But who ever has actually done the work on our car have managed to change my opinion on how good dealerships are. Our last visit returned our car with a large scratch on the paint, the last time they broke a bracket that holds the interior in place. We work hard to have our car stay in immaculate condition and have had multiple negative experiences with this dealership and others.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave us a review. We would like to ensure all your visits are 5-star experiences, and when an accident happens, we certainly need to take measures to make sure they do not happen again. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.
The dealership service was great.
The dealership service was great. Everything was explain to me great. The rental was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your 5-star review means the world to us! We're thrilled you enjoyed your experience. Please reach out anytime if we can assist you further.
Kyle and the team are excellent.
Kyle and the team are excellent. They always go above and beyond yo insure us toner satisfaction. Fair and honest
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and 5-star rating! We're so glad we could help. Looking forward to seeing you again at the dealership!
The dealership is very clean, easy access by the freeway,
The dealership is very clean, easy access by the freeway, very professional and very friendly and has a good amount of new and used vehicles
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave your feedback with us! We're glad to learn that our team ensured you had a 5-star experience with us. If there is anything else you need, please let us know!
Overall a good experience.
Overall a good experience. The only issue I have had twice happen is oil from the technicians shoes got on my floor Matt’s. Also had to wait almost 20 min to get my car pulled up after I paid with Kyle. Another employee asked if I needed help and he was able to help get my car as Kyle was with other customers.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're happy to hear that the quality of your vehicle's service met your expectations. We hop to see you again soon and provide a 5-star experience.
Very nice experience overall.
Very nice experience overall. We were greeted right away by Lisa and she was very friendly. Also truly appreciated the gifts when we bought a car. Lisa gave us red roses, a picnic bag, blanket, wine glasses, and a cheese/charcuterie board. Thank you Lisa and the rest of the team!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback, Holly! We're happy to learn that Lisa and the rest of the team made sure you had a great experience with us, and that you're all set for a nice day out with your new car. Enjoy your next drive and let us know if there is anything else you need!
On time valet pickup and return.
On time valet pickup and return. Proactive communication from the advisor. Car returned washed and clean
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star rating! We're glad to hear you enjoyed all the amenities that our service center has to offer. Let us know the next time your car needs service!
Kyle was great and the service was done in an efficient
Kyle was great and the service was done in an efficient and high quality level
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving your review! We're glad to know that Kyle and the service team took great care of you and your car. Let us know the next time you need service!