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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Staff is very professional and kind.

Staff is very professional and kind. The facility is very clean and accommodating for waiting customers

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for taking the time to leave us a 5-star rating! We look forward to seeing you again soon.

Norm Reeves is very responsive when I need to schedule

Norm Reeves is very responsive when I need to schedule valet service for my Genesis. Always on time and giving regular updates. We are very pleased with their vehicle service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We're here whenever you're ready for your next visit.

Julian was very knowledgeable and assisted me with any

Julian was very knowledgeable and assisted me with any difficult questions I had. Great service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your 5-star review made our day! Let us know how we can help with your next vehicle or service.

Although it was tough not having our GV80 for a month,

Although it was tough not having our GV80 for a month, Kyle kept me informed along the way. Having a loaner dropped off at our house to use during the repair was invaluable. Hoping to have no more issues and get years of joy from our Genesis. I'm looking forward to our first scheduled maintenance at the soon to open stand alone Norm Reeves Genesis. Thanks Kyle!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words and 5-star rating! Please don't hesitate to stop by or call if you need anything.

The service was very prompt and staff were very nice.

The service was very prompt and staff were very nice. everything I needed was made available and very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your 5-star feedback means the world to us! We look forward to welcoming you back whenever you need assistance.

Service process was easy.

Service process was easy. Very helpful and efficient! Kyle communicated well and provided transportation to and from home.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

We're so happy you had a 5-star experience with us! Don't hesitate to reach out if you need anything in the future.

Whenever I call Kyle regarding my car he get it taken

Whenever I call Kyle regarding my car he get it taken care of ASAP. He keeps me updated on everything the maintenance team is doing this call lot has helped me with any issues with my vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! It was a pleasure serving you, and we hope to see you again soon.

We bought from this dealer and continue to come back for

We bought from this dealer and continue to come back for our automotive needs because of their service and professionalism. They have shown that they care about their customers and how they reflect as a business. They are calm, patient, understanding and they care to listen about our needs for my vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

We're thrilled you had such a great experience! Our team is here to help whenever you need us.

The service staff is always pleasant and helpful.

The service staff is always pleasant and helpful. I had a concern about a recent recall and took the car back in for service and they verified all was okay.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

We appreciate your kind words! We’re here to help anytime and would love to see you back soon.

Although the service took so long their service was

Although the service took so long their service was great. I hope they have more parts in warehouse for saving service time.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're looking forward to assisting you again whenever you need us.