Reviews
Didn't get the desired car, ended up settling for less
Didn't get the desired car, ended up settling for less than my previous lease.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We are sorry to hear about your experience with us and would like to learn more about your visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager
Is good servicio and evriting thanks all lot the car is
Is good servicio and evriting thanks all lot the car is nice so i am happy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your trust and 5-star review! Our team is always ready to assist with any future needs.
One of the best genesis dealerships in SoCal.
One of the best genesis dealerships in SoCal. I like having my car serviced here because the people are very nice and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that you’ve had a great experience with our team and that you appreciate our professionalism and customer service. It’s wonderful to know that you consider us one of the best dealership. We look forward to serving you again in the future!
For the first time ever, my visit to a dealership was
For the first time ever, my visit to a dealership was pleasant. Ernesto and Vito were very transparent with the pricing information. I will recommend and refer my friends and family to Ernesto!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review with us, Tammy! We're always thrilled to hear about team members like Ernesto who go above and beyond for our customers. We look forward to seeing you again!
There no follow up with this dealership also any work
There no follow up with this dealership also any work being done takes over 30 days.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We understand that your time is valuable and understand your frustrations. We'd like to discuss your experience with us further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager
this was the fourth time bringing my genesis in for a
this was the fourth time bringing my genesis in for a "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on . it was for the same actuator that was replaces before! i had to leave my car overnight and was not able to get a loaner veh! this is UNACCEPTABLE! to inconvenience the customer like this is beyond imaginable! ive never heard of a dealership not having a loaner veh! or at least offer a rental? something! no apology no explanation! nothing! the attitude was like " ohh well, thats how it goes"! Ummmmm NO'! I have never owned a vehicle that experienced this many issues in less than three years ! i only have 13700 miles! im afraid of what is waiting for me nexr with this crap car! and most importantly, I do not ever want to deal with the service department again !!! within the next two weeks I will be selling my Genesis and never returning ever!!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to learn about your negative experience and understand your frustrations. If you are willing, we would like to learn more about your visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager
Great service and excellent treatment.
Great service and excellent treatment. Love the painless transaction. Save me a lot of time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great review, Yohan! We're here for you the next time you or your car need something.
Kyle was very polite and attentive.
Kyle was very polite and attentive. He listened to all my concerns and addressed them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star rating! We're glad to hear that Kyle made your trip with us worthy of 5-stars.
**"I greatly appreciate the outstanding service and
**"I greatly appreciate the outstanding service and attention you provided. Your exceptional support made a big difference."**
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so happy you had a 5-star experience! Please stop by anytime or contact us with any future needs.
I enjoyed your willingness to make a deal to sell the car
I enjoyed your willingness to make a deal to sell the car I wanted and the salesman helped in getting this done. Your dealership was a very pleasant company to bargain with for the price I wanted to pay and all your employees looked professional. I would come back to buy my future car from your company. I would also recommend your company to all my family and friends. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We truly appreciate your positive review! We are glad to hear that our team went the extra mile to make sure you had a 5-star experience during your visit with us. Our doors are always open, and we’d love to assist you again.