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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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For the first time ever, my visit to a dealership was

For the first time ever, my visit to a dealership was pleasant. Ernesto and Vito were very transparent with the pricing information. I will recommend and refer my friends and family to Ernesto!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us, Tammy! We're always thrilled to hear about team members like Ernesto who go above and beyond for our customers. We look forward to seeing you again!

There no follow up with this dealership also any work

There no follow up with this dealership also any work being done takes over 30 days.

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We understand that your time is valuable and understand your frustrations. We'd like to discuss your experience with us further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

this was the fourth time bringing my genesis in for a

this was the fourth time bringing my genesis in for a "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on . it was for the same actuator that was replaces before! i had to leave my car overnight and was not able to get a loaner veh! this is UNACCEPTABLE! to inconvenience the customer like this is beyond imaginable! ive never heard of a dealership not having a loaner veh! or at least offer a rental? something! no apology no explanation! nothing! the attitude was like " ohh well, thats how it goes"! Ummmmm NO'! I have never owned a vehicle that experienced this many issues in less than three years ! i only have 13700 miles! im afraid of what is waiting for me nexr with this crap car! and most importantly, I do not ever want to deal with the service department again !!! within the next two weeks I will be selling my Genesis and never returning ever!!!!!!

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We regret to learn about your negative experience and understand your frustrations. If you are willing, we would like to learn more about your visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

Kyle was very polite and attentive.

Kyle was very polite and attentive. He listened to all my concerns and addressed them

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star rating! We're glad to hear that Kyle made your trip with us worthy of 5-stars.

Great service and excellent treatment.

Great service and excellent treatment. Love the painless transaction. Save me a lot of time.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your great review, Yohan! We're here for you the next time you or your car need something.

**"I greatly appreciate the outstanding service and

**"I greatly appreciate the outstanding service and attention you provided. Your exceptional support made a big difference."**

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We’re so happy you had a 5-star experience! Please stop by anytime or contact us with any future needs.

I enjoyed your willingness to make a deal to sell the car

I enjoyed your willingness to make a deal to sell the car I wanted and the salesman helped in getting this done. Your dealership was a very pleasant company to bargain with for the price I wanted to pay and all your employees looked professional. I would come back to buy my future car from your company. I would also recommend your company to all my family and friends. Thank you.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your positive review! We are glad to hear that our team went the extra mile to make sure you had a 5-star experience during your visit with us. Our doors are always open, and we’d love to assist you again.

Great customer service kept in touch the whole time.

Great customer service kept in touch the whole time.would recommend people to come here

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're delighted you had a great experience and look forward to helping you again.

Julian Murillo made the process fast and easy.

Julian Murillo made the process fast and easy. He was incredibly helpful guiding me each step with clear communication

Rating breakdown (out of 5):
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your positive feedback means the world to us! We're glad you enjoyed your visit, and we hope to see you again soon.

Great costumer service was very helpful and knowledgeable

Great costumer service was very helpful and knowledgeable about my car he overview all I need thank you.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're thrilled to see your 5-star rating! It was a pleasure serving you, and we're here whenever you need us.