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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Everyone was friendly and very accommodating.

Everyone was friendly and very accommodating. They were very knowledgeable about the cars I inquired about. Their follow up was beyond perfect service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so grateful for your 5-star review! If you ever need any assistance, please stop by or give us a call.

Clean facility, good service, fast processing and good

Clean facility, good service, fast processing and good follow up. Nice cars and variety of selections

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for choosing us and leaving such a fantastic review! We're always here for your automotive needs.

Very smooth informative great experience!

Very smooth informative great experience! Ernesto was one of the best sales guy I ever had the pleasure to work with. Brian was awesome in finance and overall I will probably never go with any other dealer than Norm Reeves Genesis!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your 5-star review means a lot to us! We're happy to hear that Ernesto ensure you received quality customer service during your visit. We're here whenever you need us, so don't hesitate to visit again.

They were professional and Nate was on point for

They were professional and Nate was on point for communication , he answered all the questions

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review for Nate and the team! We're always happy to help, and we'd love to see you again soon.

Me and my wife received excellent customer service.

Me and my wife received excellent customer service. Our service representative went the extra mile to make us fell welcome, went the extra mile to make sure we drove off that day with the car of our dreams! Thank you so much Genius of Cerritos

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We’re so grateful for your 5-star review! We're glad to hear that our team made sure you had a great experience with us. If you ever need anything else, don’t hesitate to get in touch or swing by the dealership.

I drive extra miles just to go to this dealership.

I drive extra miles just to go to this dealership.I get treated very well and it's a top-notch dealership.Kyle is the best service rep.I've ever dealt with. I wouldn't go anywhere else.

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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing your review with us! We're glad to hear that Kyle and our team worked hard to make sure you had excellent service. We look forward to serving you again!

The service we received at Norm Reeves Genesis was great.

The service we received at Norm Reeves Genesis was great. The team was responsive and professional. Julian was helpful throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words and 5-star rating! If you ever need anything else, don't hesitate to reach out or visit us again.

Kyle is always helpful and professional in how he handles

Kyle is always helpful and professional in how he handles the customers, always a pleasure to see him.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and the 5-star rating! We’re delighted you had a great experience. Visit us again anytime!

Kyle is always super helpful and polite.

Kyle is always super helpful and polite. He’s also pretty accurate with the estimated time it takes to complete the service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We really appreciate your 5-star rating! Feel free to drop by or reach out if you need anything else—we’re here to help.

Always polite and friendly… Kyle is awesome very prompt

Always polite and friendly… Kyle is awesome very prompt and courteous explains everything that’s wrong. Huge asset to the dealership!!! Will continue to have my vehicle serviced here for sure.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 stars and excellent review! We aim to provide the best service, and your feedback tells us we're on the right track.