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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Service was good disapointed they did not provide a

Service was good disapointed they did not provide a loaner which they promise when i lease my car

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your disappointment and would like to discuss your experience further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

Excellent service and friendly demeanor.

Excellent service and friendly demeanor. Delivered car on time. Efficient when checking in. Great communication.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad you had a 5-star experience with us! Please visit us again if there's anything else we can do.

Mary was very infomarive and knownlegablw.

Mary was very infomarive and knownlegablw. Nightly recommend her to anyone. The only problem I had was the loner.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! It was a pleasure serving you, and we hope to see you again soon.

Vito provided excellent customer service and offered good

Vito provided excellent customer service and offered good deal. clear communication and timely follow up.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We’re grateful for your positive feedback! Please don’t hesitate to visit us again for any of your automotive needs.

Kyle was great!

Kyle was great! I appreciate his service and support and the way he kept me informed throughout the extended time my car was in service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We’re here for you anytime, so feel free to drop by again.

Very friendly, clean and outstanding service.

Very friendly, clean and outstanding service. They where very informative and answered all our questions. We will definitely recommend to family and friends.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is our top priority! Thank you for the 5 stars, and we hope to see you again soon.

Didn't get the desired car, ended up settling for less

Didn't get the desired car, ended up settling for less than my previous lease.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear about your experience with us and would like to learn more about your visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

Is good servicio and evriting thanks all lot the car is

Is good servicio and evriting thanks all lot the car is nice so i am happy

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your trust and 5-star review! Our team is always ready to assist with any future needs.

Great and quick service.

Great and quick service. Good value. Dealer had various colors and options to chose from. I don’t like a 15 word min requirement.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We’re glad to have earned your trust and look forward to seeing you again.

One of the best genesis dealerships in SoCal.

One of the best genesis dealerships in SoCal. I like having my car serviced here because the people are very nice and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re thrilled to hear that you’ve had a great experience with our team and that you appreciate our professionalism and customer service. It’s wonderful to know that you consider us one of the best dealership. We look forward to serving you again in the future!