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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Very sweet and patient.

Very sweet and patient. Explained the service or recall with lots of details . Car was given back on time and loved that she had the loaner ready and super clean. I always look forward for a cup of coffee or 2. Thank you!!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're so glad you enjoyed your experience and look forward to welcoming you back. Please don't hesitate to contact us with any questions!

It was a great experience.

It was a great experience. However they wanted to do a brake fluid replacement and fuel line clean out… my car only had 23000 - so we decline the extra service.

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  • Overall experience 5.0
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Dealer response

We’re delighted you had a great experience! Please don’t hesitate to return for your future automotive needs.

The overall experience was satisfactory.

The overall experience was satisfactory. Angelina and Julian stayed fairly late to help us with the purchase. Thank you!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your 5-star rating means a lot to us! We’re always here for you and look forward to your next visit.

My wife was the one who took the car in, but I delt with

My wife was the one who took the car in, but I delt with the service people by phone and text. I was very satisfied..

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic rating! We're happy to hear we met your expectations. Feel free to reach out anytime—our team is here to help!

Kyle is the best one services he explained very carefully

Kyle is the best one services he explained very carefully and happy with his services pick up and drop me off for get my car Thank you Kyle!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the 5-star rating! It was a pleasure serving you, and we're here whenever you're ready for your next visit. Have a great day!

Kyle Predmore was exceptionally good with his advice

Kyle Predmore was exceptionally good with his advice about my vehicle. Kyle delivered my car back to me in a timely manner.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We're thrilled you had a great experience and look forward to seeing you again soon. Don't hesitate to reach out if you need anything!

Terrific reception from Mariela and very knowledgeable.

Terrific reception from Mariela and very knowledgeable. Felt very well taken care of. A little far from me but worth the effort.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Your 5-star feedback means a lot to us! We're here whenever you're ready for your next visit.

Service was done on time and correctly Loaner car was

Service was done on time and correctly Loaner car was ready, and I returned ot same day

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Your 5-star review means a lot to us! We look forward to helping you with your future car needs.

1..sales team reallly know how to make buyer feel

1..sales team reallly know how to make buyer feel comfortable and feel they’re there to make understanding of all the worries of buying a car.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're grateful for your 5-star feedback! Don’t hesitate to stop by or reach out if you need anything in the future.

The service valet service saves me so much time and

The service valet service saves me so much time and effort. I love it and plan on using it again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your glowing review! We're always happy to assist, and we'd love to welcome you back soon.