Reviews
Kyle did a great job with my warranty issue and took care
Kyle did a great job with my warranty issue and took care of all issues
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're always here if you need anything in the future.
Excellent customer service and support.
Excellent customer service and support. Friendly and professional staff. Go the extra mile to get it right
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind review! Don't hesitate to reach out if we can assist you with anything else.
Had the best car experience ever everybody was there was
Had the best car experience ever everybody was there was professional no pressure Will definitely go back My wife is looking for a brand new g90
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your support and the 5-star rating! We're looking forward to seeing you and your wife again soon for your next G90!
Excellent service by all the staff and very knowledgeable
Excellent service by all the staff and very knowledgeable about the product. Very very satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your 5-star review made our day! We're always here to help, so don’t hesitate to get in touch or visit us again.
Concierge is not always available or cars not available
Concierge is not always available or cars not available when needed. Very frustrating at times.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, Mary. We understand your frustrations and would like to discuss it further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager
Great customer service, fast and efficient service.
Great customer service, fast and efficient service. Would recommend friends and family to get their service there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and 5-star rating! We’re always here if you need anything—just give us a call or drop by!
Norm Reese Genesis dealership was amazing.
Norm Reese Genesis dealership was amazing. Kyle kept me informed on my car status. First class service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your glowing review! We're delighted you enjoyed your visit, and we hope to assist you again soon.
Everything was great.
Everything was great. The only comment is the lack of available loner cars. 1 month to get a loner is too long to wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We're happy to help and look forward to seeing you again soon.
Small area at the dealership for the Genesis line.
Small area at the dealership for the Genesis line. Disappointing that loaner vehicles are not available unless you schedule nearly a month in advance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We're always here for you, and we look forward to providing more excellent service in the future!
Appointment went to plan and included everything
Appointment went to plan and included everything discussed. Kyle Predmore gave 5 star service and beyond. Dealership is lucky to have an employee like him !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate the 5-star review! Our team is here whenever you need us. Don't hesitate to come by or give us a call.