Stoler Lexus

Excellent service! The sales person spent a lot of time with me. They were excellent showing me all the features.

I don’t usually put a preference on the advisor I use when I take my car in for service, but I’ll definitely be using Victor from now on. He was great and got me in and out quickly.

The service of my recall is very efficient and service manger was very helpful. Thank you very much!

Everything that had to be taken care of was done. Everyone did excellent job especially Mike reino

I recently purchased a vehicle from Stoler Lexus in Long Island, and unfortunately, my experience has been overwhelmingly disappointing, characterized by significant issues in communication, professionalism, and basic customer service. Initially, I placed and then canceled a deposit because my spouse, who would primarily use the vehicle, was uncertain. I reconsidered after Samantha reached out again, reassuring me explicitly that the car had "no curbing whatsoever" after a thorough inspection. Contrary to this assurance, upon picking up the vehicle, there was noticeable curb damage to one wheel, clearly visible and misrepresented. Furthermore, inconsistencies arose regarding transportation arrangements. While initially promised dealership-provided transportation, Samantha later restricted this offer to specific circumstances, leading to confusion and frustration. Regarding financing, conflicting information was provided. Samantha assured me I could pay off the vehicle after the first or second payment, yet the finance department later insisted a payoff was not possible until six months had passed, complicating my financial arrangements significantly. The vehicle itself was delivered with notable interior issues: smudges, cleanliness concerns, and an unpleasant odor despite assurances that these would be resolved prior to pickup. Additionally, the vehicle was delivered with less than half the promised full charge, with an explanation that a suitable charger could not be located—something never communicated beforehand. The dealership also inadequately handled the registration process, failing to disclose crucial details that, as an active-duty military member relocating to Ohio, would require personal travel for VIN verification—despite having paid associated fees. During a recent visit to submit necessary paperwork and complete the detailing as agreed, Samantha demonstrated unprofessional behavior, including blocking communication attempts and deflecting responsibilities. This forced me to escalate the matter to the sales managers directly. Additionally, interactions with Mara and the General Manager were marked by unprofessional conduct, with the latter unfairly accusing me of disrespect, despite maintaining professionalism throughout. The most troubling aspect remains the unresolved status of my paperwork and registration logistics, compounded by a profound lack of effective support and professional courtesy from the dealership's senior management. If I had anticipated such an unprofessional and frustrating experience, I would not have chosen Stoler Lexus. I share this feedback publicly in the hope that it helps others make informed decisions and encourages the dealership to urgently improve their practices and customer service standards.

Service was very efficient. I was being updated every step of the inspection via online

I brought my 2023 RX 350 in for a software update on the spur of the moment and Felica O’Brien and the team handled it quickly and professionally. They are the greatest and the dealership is the best.

I had the pleasure of working with David Sung in their role as a Vehicle Exchange Manager, and I can confidently say they bring exceptional value to the automotive industry. Their deep understanding of vehicle appraisal, trade-in processes, and customer retention strategies sets them apart as a true asset to any dealership.

This is my second Lexus from Stolar Nick Guardango GM personally handled finding the car and shipping it to Florida after a car accident while I was on vacation I have always found Stolar a top notch dealership but they really went the distance

Just finished a 30,000 mile service. Very smooth, easy and quick. My service rep and really the entire staff were great. Thanks Mike!!!!