Calavan CDJR West

I have not had a good experience with this company the location in Austell is very unprofessional. I received a recall on my 2023 Jeep compass and instead of getting immediate help I was given the run around from an unprofessional service agent that would not provide her name. After calling back several times because the lady kept hanging up on me instead of addressing the situation they ignored my complaint. I would never use this facility or recommend anyone to this dealership as they are very unprofessional and unconcerned with your needs!

They deserve the 2-star rating they have on Yelp, and will absolutely waste your time and be unprofessional to boot. After keeping me waiting for more than an hour, Joshua the appraiser refused to even look at my car. Keep in mind: THEY are the ones who contacted me and scheduled me for an appraisal after I signed up for Kelley Blue Book's instant offer.

Had service work performed on my 2013 Dodge Dart with only 22K miles- CEL was on - trans would go into limp-in - they told me the valve body assy needed replaced - $4500.00 - picked up and never made it home - they argued about the tow back, I should pay - really? - rechecked and needed the TCM for $806,00 - so what was actually at fault from the start? They also stated I needed swaybar links for the noise in the right front - replaced for $360.00 and same knocking was there - talked to svc. mgr Tim and his best option was to replace both front struts and both lower control arms - but he would kind enough to give me a discount and no guarantee - this would be a start - we might have to do more, so, why all the remaining components for both sides for a noise on the right? There are no other suspension components to replace - I declined the repairs and suggested they get some fishing rods since they won't use the tools they have at hand - (chassis ears) - with no solution, I sent a certified letter to Mr. Calavan, describing my service experience and never received a response - checked back several times to follow up and still, no response - I am an ASE Master Tech, 35 years running and have been with Chrysler/Dodge dealers since 1976 - Chrysler Master for 22 years - retired now and just don't want to work on my own vehicles anymore - I don't have access to the shop lifts, ETC. I would like to believe in dealers as I was one of the honest tech's out there - I have seen all sides of this business through the years and always heard how expensive dealer repairs are but - that's supposed to be where the buck stops and you get what you pay for - not at Calavan CDJR - their process is to replace everything and with no guarantee - The tech that insisted my CEL (check engine light} needed a $4500.00 repair, then another $800 for the TCM (transmission control module) was the same one that replaced my 'bad' swaybar links and told his advisor to sell me all the remaining suspension components to repair a knock in the lower right - beware folks - there are some good dealers out there that will stand behind there diag and repairs - not this one

We've been waiting now 6 weeks to repair and replace driver door. Every week we've been told waiting on a part. Last week we were called and told all parts in vehicle would be ready no later then Mid-day Monday 11/7. Monday evening we called still no work done on vehicle and now we still waiting on several parts with no known eta on them arriving. No one even thought enough to call us Friday when the car was supposedly pulled in to start repairs. No one even called us Monday when they knew repairs weren't started and we still needed to wait. Customer service here is not even in favor of the customer. The customer has to call. Go by and then be lied to multiple times. This isn't like a lawn more down. This is our daily vehicle that we need to make our on living to support our family. And all we get is sorry. Then when we asked to move it to somewhere else. They threatened us with $700 restock fee for parts. I ask what part if it's been 6 weeks.

We've been waiting now 6 weeks to repair and replace driver door. Every week we've been told waiting on a part. Last week we were called and told all parts in vehicle would be ready no later then Mid-day Monday 11/7. Monday evening we called still no work done on vehicle and now we still waiting on several parts with no known eta on them arriving. No one even thought enough to call us Friday when the car was supposedly pulled in to start repairs. No one even called us Monday when they knew repairs weren't started and we still needed to wait. Customer service here is not even in favor of the customer. The customer has to call. Go by and then be lied to multiple times. This isn't like a lawn more down. This is our daily vehicle that we need to make our on living to support our family. And all we get is sorry. Then when we asked to move it to somewhere else. They threatened us with $700 restock fee for parts. I ask what part if it's been 6 weeks.

When I arrived for my oil change & tire rotation, Brittany Nelson greeted me with a pleasant attitude. My service was completed in a timely manner.

Carl Thompson was a great salesman he made sure u got what you wanted made sure u was comfortable and work with u as for as down payment and after the sale contiune to call to check on you to make sure your ok and the car is doing well as week he was a great salesman go see him

We worked a deal up at full asking price on a pre-owned Silverado and got a trade offer finalized. Left a deposit so I could pickup the truck up Monday as we could not cut a check in time to make it Friday (company purchase). Communicated through the weekend to make sure the deal was ready to, I had to reach out Monday only to find out the truck was sold anyway. They did not let me know. Sales person: Gabe Baker Manager: Kevin Clark F&I Manager: Tori Arrington Take your business elsewhere. Do not waste your time with this dealership, that in the age of e-commerce killing brick and mortar businesses, they STILL stick to shady practices and unprofessional behavior. I only wish you could give negative stars to account for the time that was wasted by employees at my facility trying to get this deal completed. ETA (08/01 @ 10:26am): I called the dealership today to try and speak to Matt Calavan (owner) or Chanel, their GSM. I was redirected to service, back to the operator, and then to a dead voicemail box. Leaving me to believe this is not the first time they have tried to hide or act with unprofessional behavior.

JT was awesome! Very great and knowledgeable salesman. I would highly recommend him!! We had a wonderful experience!

JT was absolutely awesome! Extremely helpful and willing to work with us. Thank you for an enjoyable vehicle buying experience!