Calavan CDJR West

Never heard back regarding my request. Visiited their website and didn't see the vehicle. However, it's still showing up on Cars.com would be helpful if they would respond as to the status of the vehicle

Big shout out too the service department at Calavan. Jensen was very helpful with with diagnosis's with my truck. He was patient with my frustrations, an really tried too save me the most money as possible, the pin down the issues with my vehicle. I would recommend this dealership/service needs too everyone that needs any work done on your vehicle. I can’t thank y’all enough. Very pleased customer.

I had an awesome great experience with Tineja Leslie!!! Very professional and courteous! Please come see her!!!!!

Everyone was very friendly and also got to work on making a deal. Because we used KBB and Carfax we all knew what the deal should look like. I had trouble getting a ride to the dealer until over 7 days past thr KBB estimate so they lowered the bid some. I thought that was unnecessary..

Great buying experience, awesome, friendly staff, knowledgeable about the products both in sales and service.

Calavan always takes care of me. Ask for kevin he is the best … R/T - SCAT - now a big Ram

I dropped my car off 1 week ago for a diagnostic check (no repairs just a check) 1 week later car still has not been checked. The representative that answered the phone was rude and unhelpful. When I called to make a complaint Tim Allen was rude and unhelpful. He told me to speak with the sales manager to file a complaint against the service manager. When I asked who was over both managers he claimed he did not know. Taking 1 week to perform a diagnostic check is ridiculous. No vehicle or insight as to what is wrong with my vehicle is unacceptable. Service department claims to be short staffed, yet the manager was not at work on Friday or Monday to help his overwhelmed staff. This place is a JOKE.

We experienced everyone's worst nightmare last week when our 2015 Grand Cherokee diesel began sporadically idling rough, followed by the check engine light coming on - late in the afternoon 700 miles from home. To make a long story short, Calavan took our car in immediately and began the process of analyzing what the problem was. Fuel filter replaced, plus an injector and all is well. Soli Jatta moved heaven and earth to find the parts get them delivered quickly. We were on our way in 48 hours. Thanks Soli 👍🏻.

Terrible place to get your oil changed, they will have you waiting for hours and still don’t have your car ready until you inform them that you have been waiting. YOU DO NOT WANT TO GET YOUR OIL CHANGED THERE. This happens every time.

My car battery died & I had it towed to what is now Calavan. It is still under warranty but since I didn't have an appointment it took 4 days, not counting Sunday they had my vehicle. When I went to pick it up the service manager, Mr. whitehead, requested to see me. It went down hill from there! It made him mad that he couldn't make me happy. When I proceeded to tell him all the reasons it made him mad. He proceeded to beret the service writer in my presence telling him my biggest complaint was lack of communication & "that pisses me off". I will never go back to this dealership for service. if he had left well enough alone I would have been fine, not sure what he wanted short of kissing his feet did he expect. I thanked him for getting my vehicle back to me but when I didn't smile when I said it I guess he didn't believe me. I am the customer & I will not kiss anyone's feet for doing their job.