Calavan CDJR West

My 2025 2500 ram back sliding window is not functioning. After I left my truck at Calavan they diagnosed it to be not in warranty and said I would need to pay for a new window assembly. When I declined service, the service manager, Bo, stated I had to pay for diagnostic charges of 255$. After we talked about the charges he stated that I was a bad consumer for not wanting to pay for a warranty service check. I will not recommend any persons to their dealership and am saddened to know that Chrysler has refused to repair a warranty item. Finally the service desk employees gave poor attention to my every request.

I really the customer service and my advisor Tony Hooper, he is always helpfull with my needs with my vehicle...thanks🤗🤗

Done — added the rudeness line right before the closer: --- *1 star. Brought my 2021 Wrangler 4xe in for recall work. They told me my battery was dead — I'd driven it in running fine — and said they couldn't do the recall unless the battery was replaced. Their quote: $500. $300 for the battery, $200 to "reconfigure the modules."* *There is no reconfiguration. The Jeep relearns a new battery on its own with driving. I declined, swapped it myself in 20 minutes, brought it back, and they completed the recall.* *When I questioned the price and the so-called configuration, the attitude turned hostile — like I was the villain for asking questions.* *If they tell you a battery swap needs a programming fee, it doesn't. Do your own research before you pay

Brought my 2021 Wrangler 4xe in for recall work. They told me my battery was dead — I'd driven it in running fine — and said they couldn't do the recall unless the battery was replaced. Their quote: $500. $300 for the battery, $200 to "reconfigure the modules."* *There is no reconfiguration. The Jeep relearns a new battery on its own with driving. I declined, swapped it myself in 20 minutes, brought it back, and they completed the recall.* *When I questioned the price and the so-called configuration, the attitude turned hostile — like I was the villain for asking questions.* *If they tell you a battery swap needs a programming fee, it doesn't. Do your own research before you pay.* ---

Always great service and exceptional customer service. Thank you Calavan team for all that you do.

This dealership had been my home dealership for 2 of my vehicles in the past 10yrs and i have honestly had the best experience entering the building along with being taken care of by my service advisor T. Hooper. Hooper has been beyond my advisor he as been my voice for everything regarding my vehicle. I appreciate the staff that works along side him as well.

Very friendly and very helpful, wouldn’t take my truck no where else for oil change or repairs

My Service Advisor Brittany is great to work with. Communication is through and service is on point.

Team was very communicative throughout process. Very well done. Repairs were as expected and truck was clean from greasy hands

We had a really unfortunate experience with this dealership. Made an appointment on Monday to test drive a vehicle on the upcoming Saturday. The dealership said their team would have the vehicle ready for our arrival (unless they sold it before then of course). Received a confirmation text on Friday for our 10am appointment the next day, Saturday. We confirmed. On Saturday morning, received a call from the person with whom we had been messaging all week, and we confirmed again that we would be there. On the way, received a call from another employee confirming we were coming, and we said we were about 10 mins out. When we got there, the car that we had booked an appointment to see and drive was unavailable. Best we could understand was that it was in the shop because a purchaser of another Jeep Grand Cherokee wanted the tires/wheels from the vehicle we had booked, so the car we came to see was not drivable. Both people we talked to that morning could have easily told us the car we were coming to drive was unavailable and saved us a 2 hour wasted trip. It was not a good experience, and I'm not sure I would trust the messages you receive from the dealership. It was disappointing.