Stevens 112 Ford

Sales team is awesome Service department not so much Check to see the service you went in for was complete! And all fluids are full. I can’t believe they don’t automatically do what they’re supposed to , they’re either morons who don’t care or deceitful people that they think might go unnoticed!!!!! Check filters and oil after you leave !!!!

Terrible terrible terrible. The one word that comes to mind with regards to service and attitude. I bought a 2020 GMC truck from them, they said they had it inspected by their mechanic. The moment I drove off the lot, the check engine light came on, signal for brake pad change indicated that it needed service. Took it to a GMC dealership, multipoint inspection states that front brake pads are at 1mm and 2mm, rear ones are at 3mm each. This in my opinion is malpractice. Btw NY inspection says that the brakes must be 1/3 left and these guys put a sticker on with 1mm brake pads left. Judge for yourself what that constitutes On top of all this, if you deal with Bill the used car manager, God help you. One terrible individual.

Whatever happened to good old fashioned salesmanship? Has it gone out the window? Customer loyalty? Gone too? How is it that you can walk into a dealership with a pre-approval letter from your bank with cash and trade in hand and still not walk out with a car? Well, try going to 112 Stevens Ford. These guys are great at it! Had this been my first rodeo with them I would say, maybe there was something I didn’t communicate clearly, I mean, let’s see, see a few trucks online, salesman pushes you to come in, not yet, looking. Come in, we will work a deal. Not interested in a 2018 with 55k for $38,000. My trade in is a 2018 with 37k. But you know, that 2020 Ford Ranger Stock# UV7004 with 9,900 miles for $39,995 looks really good. Ok, try their online Capital One pre approval. Sorry, need more information. We will get back to you. Let’s go to a previous version of dealing with 112 Stevens Ford about a year ago 9/2020. A beautiful white Chevy Colorado with a cap, slide out bed tray in the rear, heated seats. Everything I’m looking for. Midnight shoppers on their website, (which, by the way is all connected to Ford of Smithtown, Lincoln of Smithtown and Jersey City Ford). Ok, click, RESERVE CAR, ok that works, email confirm, car reserved. OK, click SCHEDULE TEST DRIVE, great, pick a date and time, great. Done. Go to their Capital One credit app, Sorry, we need more information, we will get back to you. So, because I want to make sure I’m covered for this car I put in an application for credit at my bank and I get an immediate credit approval. Amazing what happens with a 750+ credit score. The next day I call up, sorry, someone else took the car, problem with the website, working on it, blah, blah, and blah. Next time just come in and we will take care of you. Fast forward to now. I moved out to Suffolk County in October of 2015. Since then I owned 4 Fords. E350 I had, leased a F150, leased a 2018 Eco sport. Then I bought it off lease. Throughout my 61 years on this planet I owned a few other fords. But especially now I would consider myself a loyal Ford customer. xxxx, I even buy and trade Ford stocks. So I think that makes me a loyal Ford customer. But if you think that loyalty buys you anything at 112 Stevens Ford, well, you’d be mistaken. So let’s get back to the present day dilemma. Apparently the IT guys at Ford didn’t fix the Capital One Website at 6% and all their requests for Pre approval are not working. Now, those familiar with purchasing cars at dealerships, if not buying with cash, have to go through this process by which they blow up your credit report with at least 3 to 5 hard Inquiries thereby bringing down your credit report score for at least 6 months or more. So in order to make sure that does not happen to me again, just did it end of October. I went straight to my personal Bank and got a great rate of 2.74%. This is generally frowned upon by the finance departments at dealerships because they lose out on their origination fee and possible kickbacks. Rumors, I know. Hard to believe. BUT…. So I went to 112 Stevens Ford with a pre-approval from Bank of America for $35,000, a trade in with equity, payoff letter from the bank and a FORD EXTENDED SERVICE PLAN which says on the plan that it’s TRANSFERABLE. And they tell me they can’t make the deal happen. WHAT? I have cash in hand, a trade in with equity, a good credit rating, available cash, loyal customer, told to come in and we will make a deal. Nope. Oh, Ford plan isn’t transferable. It says so on the pamphlet. I purchased it in October and the salesman said it was transferable. NOPE. According to 112 Stevens Ford, they do not honor that Ford product. I would have to go back to the other dealership (they are all connected, the finance guy even knew the first name of the finance guy at Smithtown Ford) and cancel it and then ….. What? Well, as a friend explained it, they would lose out on a loan origination fee and the kickback. The market is so hot they don’t need my business. This particular truck is hot and the miles are low, why sell it to me when they can get more money from another customer. WOW. Since they haven’t come back and explained anything other than we can’t make this deal work for you, my buddies explanation I guess stands. So, for those looking for a new car, don t go to 112 Stevens Ford, their business is booming. They don’t need your money. They don’t care about customer loyalty so take your business elsewhere. Customer loyalty does not exist at Stevens Ford.

Horrible customer service. Online services are atrocious. Requested to verify that the car was there, I requested a test drive, I requested to reserve the car and even put down I requested that I wanted to talk to manager. I got a reservation to get a call at 10am today 9/24/21. They never called. I've been texting with their answering service all day. Still no response from the dealership. I have deposit ready and financing already approved. I told all of this to the texting rep. Still no call. So, in the end, if you don't keep your appointments and don't respond to any requests how can anyone be sure that if you buy a car from there they will be there when you need them.

Dealt with Billy, sales manager, Frank, salesperson, and Dennis, finance-person. Professional and honest (all three). We drove 3 - 4 hours from Connecticut to see a 2018, Ford Edge, SEL. Of course, I called for it’s availability. After speaking with Billy, he advised me to think it over before taking such a long drive, however, he will gladly hold the vehicle for 4 hours without any strings attached. He asked that I call him, if I changed my mind from the drive so he can sell the car if needed be. He promised that the car will be available for my family. We took the journey! We arrived 4 hours later. The car was there! Met Billy. He immediately introduced us to Frank. Frank was ready, kind, and professional. Catered to my family and trusted us with car. After 30-45 minutes of test driving. We came back, ready to “negotiate”. Ready, to go “back-and-forth” with the sales people. Ready, to hear the “hidden fees”. We met with Frank, and guess what?! No dealer fees! No doc fees! The price you see, that’s it! We even got a discount on the vehicle! Yes, in this market! We got a discount! We bought the car. Met Dennis, the finance guy, took care of everything. WOW!!! Everything went smooth. Professionalism and Honesty. Thank you Stevens 112 FORD of Patchougue, Long Island in New York.

Dealt with Billy, sales manager, Frank, salesperson, and Dennis, finance-person. Professional and honest (all three). We drove 3 - 4 hours from Connecticut to see a 2018, Ford Edge, SEL. Of course, I called for it’s availability. After speaking with Billy, he advised me to think it over before taking such a long drive, however, he will gladly hold the vehicle for 4 hours without any strings attached. He asked that I call him, if I changed my mind from the drive so he can sell the car if needed be. He promised that the car will be available for my family. We took the journey! We arrived 4 hours later. The car was there! Met Billy. He immediately introduced us to Frank. Frank was ready, kind, and professional. Catered to my family and trusted us with car. After 30-45 minutes of test driving. We came back, ready to “negotiate”. Ready, to go “back-and-forth” with the sales people. Ready, to hear the “hidden fees”. We met with Frank, and guess what?! No dealer fees! No doc fees! The price you see, that’s it! We even got a discount on the vehicle! Yes, in this market! We got a discount! We bought the car. Met Dennis, the finance guy, took care of everything. WOW!!! Everything went smooth. Professionalism and Honesty. Thank you Stevens 112 FORD of Patchougue, Long Island in New York.

Pulled the old switcheroo with the truck I was supposed to be buying then refused to give my money back when I saw it wasn't the same truck I agreed to buy and refused to take it. I've got a dispute in with my credit card company and hopefully they will force them to do the right thing otherwise I'm stuck with a truck with the wrong size bed that I can't use for my business. Stay away from this dealership or you will regret it.

If the last review was written on my behalf it is inaccurate. There is a miscommunication but Stevens 112 ford is working diligently to make make it right.

I had the worst experience with Bill, Mgr of used cars. He was rude, mean and disrespectful! He should be fired! Avoid this dealership! 2 weeks after having paid for a car and took it home, Dennis in Finance kept calling me that we must come back in and sign a new contract or we are coming to your house to take back the car! Sneaky and deceptive! Avoid them!

RUN, DON'T WALK AWAY FROM THIS DEALERSHIP! My son bought a pre-owned car. He got approved for a loan and was putting a lot of money down as a deposit. Came back the next day, gave bank check and signed the Contract. He was given the keys and we went home. 2 weeks later, Dennis from Finance starts calling us saying "we found a way to save him $100. Please come back in and sign a new contract!". We said NO THANK YOU. Dennis from FINANCE SCREAMED AT ME SAYING "I RIPPED UP YOUR CONTRACT. IF YOU DON'T COME BACK AND SIGN A NEW CONTRACT- WE ARE TAKING BACK THE CAR!". I brought my son back to Steven's 112 Ford and spoke to Bill Persons, Manager of the used car department. I asked him questions about how this is possible and he said "IF YOU DON'T HAVE YOUR SON SIGN A NEW CONTRACT- IM SENDING MY PEOPLE OVER TO TAKE IT BACK". I explained I have a signed contract and he said we had to change the document fee. I said we traveled 45 minutes and my son lost 1 day of work. BILL SAID "I DON'T GIVE A xxxx! YOU'RE WASTING MY TIME. TIME THAT I CANNOT GET BACK"! Bill should be fired! Who talks to a customer like that? No respect for women customers! I will never buy any car from them again!!!!