Martin Nemer VW of Latham

Cost and timing was very accurate versus the quote I received over the phone. The service dept. was friendly and also spoke to me in terms I could understand and respectfully. The reason I did not give "excellent" was that I wish there was a little more information on why the issue I had occurred (the cause).

I've been largely happy with the service at Nemer VW, however I was spoiled by the service that I'd received at my original dealership, Pecheles VW in Greenville, NC. The quality of service has been very good; the one incident that I'd had I was able to work out an amicable agreement with the service manager. Overall, my complaints center around the high cost of dealer recommended maintenance, and that Nemer charges charges for car cleaning (wash and vacuum) where Pecheles offered them as a compliment. Overall, the experience is favorable. A special note to Andy in the Service Dept, who has always been great. Respectfully Submitted, Harold Grunenwald

Nemer VW staff was very helpful from the beginning. I had gone there in 2006 interested in a Golf and Bill helped me to become more aware of the options I had as far a price that were available to me. Bill is especially charismatic, and seems like a really great and honest person. This year I made a purchase on a used Jetta that Rick helped me out with. Within 5 minutes of being on the lot he came out to help us and answers all out questions: opening up cars to find a comfortable fit, prices, options, everything. He was very personable and even included his own experiences when discussing his options and knowledge about the VW's. Overall the experience was great, just be ready to wait forever when their figuring out the financial information. Love driving my new-to-me used car though!

Our first VW was a Golf back in the early 80's, purchased at Nemer VW. Since then we have bought 3 Passats, your showroom was totally remodeled, your key employees have stayed with Nemer, ensuring excellent service. I can always schedule an appointment at times that are convenient for me, and within a few days of my call. The phone lines have an easy to follow menu, no endless waits on hold. The service area is always clean and comfortable, I am greeted when I walk in the door. The parking lot is easy to navigate, no driving up and down rows looking for a spot. The cars are a great value for the price, and the sales department have been a pleasure to work with. We wouldn't go to any other dealer in or out of the area. Thanks, Nemer!

Bob was friendly and thorough. He gave us the best deal in town and made it EASY and less stressful to purchase a car. We did not have to wait forever while the salesman spoke to the mystery person in the back room. We worked up some figures and Bob came back and was ready to deal. No Nonsense!

I am a VW owner of four years strong now. I have had the pleasure of working with your service department to maintain regular maintenance for my previous Touareg. After receiving professional customer service within your service department, I wanted to further my investment with VW. So I enquired within your sales department. I worked with an array of your employees, primarily: Mike, Tai and Ric. My compliments to them all for their patience and professional advisement answering all my questions and selling me my first Certified Pre-Loved vehicle! I love my (new) Jetta even though it's a 2008. You would think it's a current and new model! Thanks Nemer Volkswagen Team! Joyce Rossi

Yes, I feel that the associates at Nemer have always been very upfront and honest. When we sat down to purchase our Passat there were no surprises. Everything was upfront and that is what we look for in a dealership. When our car has been in for service work, it is always completed in a timely manner. That is why we would recommend Nemer.

In April 2010 I saw a 2008 PreOwned Certified Volkswagen R 32 online for sale by Nemer Volkswagen in Latham. I called and made an appointment to see the car. When I got to the dealership, the car was ready for a test drive as promised. We negotiated and agreed on a price, and I was able drive away with the car within two hours. All was very professional and courteous. I am very happy with the car.

I'm still driving the car I purchased 5 years ago. Had fairly decent service every time I have come in. Not always cheap, but reliable service. My last experience getting my car serviced was wonderful, despite the awful electric blue pt cruiser loaner, which drives fine and was roomy, but has got to be the most embarrassing car I've ever driven. I would have felt more comfortable driving the Griswald family truckster.

Overall it was a good experience, although it took a while to be convinced that i want to go in and commit for a long term. The first car they brought out for a test drive was sort of dirty, it did not have the "new look/smell" feeling i was looking for, had broken vents in the back... But we negociated some more, they brought out a car with 9 miles on it instead of over 300 miles, fell in love with it and here i am, proud owner of a VW CC. Staff was a little bit aggressive in pushing for a deal but i guess it s normal for a salesperson. Thank you.